Freelancer profile translated to English.

Description

I am a virtual assistant specializing in administration and customer service, with over 15 years of experience. I collaborate with professionals who need an agile, organized, and reliable administrative system, and I manage key tasks such as schedules, billing, or customer service. My goal is to make your processes flow and ensure your clients have a more attentive experience.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

COREPSICO APRENDIAJE & PSICOLOGÍA
Freelance Virtual Assistant - Customer Service and Administrative Support
January 2021 - Today (5 years and 7 months)
Administrative support: schedule organization, appointment management, customer service. Invoice issuance, payment tracking, and expense control. Email and call management, and incident resolution. Organization and creation of documents and office tasks.
Customer Relationship Management (CRM) Administrative Tasks secretary Client Management Telephone Support
PATTERNCOS ACADEMIA
Freelance Virtual Assistant - Customer Service and Social Media Content Creation
November 2020 - February 2025 (4 years and 3 months)
Customer service. Formatting of training materials for the academy. Social media content design. Customer service.
ZEROZERO AGENCIA DE MARKETING DIGITAL
Customer Service and Social Media Project Management
February 2023 - February 2025 (2 years)
Customer service. Social media project management for clients (planning, posts, follower engagement).