Beatrice Teppan

During my active reorientation phase, I am focusing on developing new professional focal points within the administrative services industry. I am analyzing trends in back-office optimization, digital customer service, and efficient communication processes. Additionally, I am building competencies in structured project management, workflow digitalization, and professional document creation. This phase allows me to align my skills precisely with the requirements of modern companies and define tailor-made freelancer services. I am actively working on standardizing processes, expanding my software skills, and developing solutions that relieve companies both operationally and organizationally.

As a receptionist in the international hotel voco Villach, I was the central point of contact for guests, internal departments, and external partners. I was responsible for front-office operations, such as check-in, check-out, guest correspondence, and telephone support, and also handled billing, cash management, and administrative tasks in the back-office. Additionally, I coordinated communication between housekeeping, restaurant, technical services, and management. The role required a high degree of organization, service orientation, and resilience, especially when dealing with international guests.

In the real estate industry, I was responsible for a wide range of administrative and customer-oriented tasks. In addition to handling inquiries from potential clients and owners via phone and email, I actively supported the preparation and creation of property listings, informational materials, and digital visual content. I also managed back-office processes such as file organization, appointment scheduling, record keeping, and internal communication. Through close collaboration with real estate agents, I gained valuable insights into the property marketing process. This role deepened my skills in structured information management, precise work, and professional, empathetic customer dialogue.