Béatrice Daillant

• I guide teams, their managers, and their members to become and remain aligned, cohesive, engaged teams, where members grow, reveal themselves, and surpass themselves.

• My approach is based on individual and collective coaching, aiming for team members to feel heard, recognized, integrated, and supported, so they become responsible and autonomous and contribute to the team's objectives.

• My method engages everyone in a virtuous cycle that alternates awareness, action plan, implementation of improvement actions, and feedback.

• My coaching approach is based on applied neuroscience. It has proven effective in achieving concrete and measurable results.

• I also lead collaborative problem-solving workshops (using Design Thinking) and change management initiatives (as part of digital transformation).

• Customer/ Employee Insight Management. AI enabled research, quali, quanti. Customer / Employee experience management.

• Digital transformation strategy definition -> Innovation road map / Project road map : value / ROI-driven business case and prioritization of initiatives, prioritized implementation road map, KPIs definitions.

• Road –map management and acceleration -> Automated processes, Collaborative platforms, Apps … set up of programme governance, product backlog creation and management, team onboarding, agile delivery, KPI tracking.

• User-centric / Design Thinking approach -> Optimized & Omni-channel user journey : pain point identification, tools and practices improvement list, phy-gital strategy deployment, consumer centric value chain, customer service optimization.

• Change Management by design (SAP, ORACLE, ...) -> Adoption accelerator : Persona and Journey.

• Advanced analytics and data visualization -> Smart and Interactive Dashboard : reporting and prediction.

Supporting organizational transformation towards a collaborative culture. Approach focused on employees and their leaders. Implementing design practices to consider diverse viewpoints, rethink uses, and involve all stakeholders.