Béatrice B.

Context: creation and monitoring of 2 managed services for Operational Security and Cybersecurity / 8 engineers / €2M + monitoring of internal consultants and subcontractors on a temporary basis. • Client relationship management, guarantor of contractual commitments, financial monitoring, account development. • Recruitment and management of the team / internal and subcontractor employees. • Implementation of governance, preparation and animation of steering committees (monthly) and management committees (annual). • Supervision and support of the technical manager for the creation of operational indicators, activity monitoring reports, risk anticipation, and continuous improvement / support for the team's integration in Agile and DevOps mode.

Context: complete infrastructure design and implementation project - €2M → crisis management intervention / management of project managers. • Project refocus: implementation of governance, supervision and support for the 2 internal project managers on information tracking, client relationship management, risk management and associated action plan monitoring, budget monitoring.

Transformation support / new ITSM ServiceNow tool for Airbus Civil. Context: optimization of organizational processes for the Service Desk | 1600 incidents/day - team of 10 managers. • Process analysis and action plan proposal: €200k/year cost reduction on incident processing. • Governance implementation. • Internal and subcontractor risk management, development and monitoring of the associated action plan. • Development, in direct collaboration with the Service Desk Manager, of the service transformation strategy to define cost reduction objectives, customer satisfaction measurement and improvement. • Creation of requests for decision support and definition of priority improvement actions. • Management (Scrum Master) of actions related to the transformation plan and individual coaching of managers. B.BETEMPS