Freelancer profile translated to English.

Description

Freelance consultant in customer success and customer service (11+ years), I excel in onboarding, retention, upsell/cross-sell, and B2B customer lifecycle management. I optimize satisfaction and retention through a proactive approach, clear KPIs, and multilingual communication (FR/EN/NL A1).

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

tytch-Montpellier (34)
Business Development Manager
EDUCATION AND E-LEARNING
April 2025 - October 2025 (6 months)
Montpellier, France
• • Multichannel prospecting: Identify and contact new prospects via email, phone, LinkedIn, events, etc.
• • Opportunity generation: Create new business opportunities and qualify incoming leads.
• • Pipeline management: Manage and follow up on opportunities from initial contact to closing, in coordination with the sales team.
• • Offer presentation: Present and promote Tytch's solutions to prospects and clients.
• • Market monitoring: Keep track of industry trends and report client needs to help adapt the offer.
• • Reporting: Track and analyze your sales results and suggest improvements.
Customer Relations / Customer Success Lead generation Sales, business development, and lead gen Customer support Onboarding
Medius
Sales Development Representative
TECH
June 2023 - April 2024 (10 months)
Paris, France
Medius Expensya is an innovative spend management solution to empower CFOs and foster autonomous accountable professionals.
leader of mid-market new generation solutions.

• Mastery of Pipedrive and Hubspot CRMs.
• Mastery of other tools: MS Office, Intercom, Lusha, Apollo, Sales Navigator, Leadin, SalesForce,
Outreach, SF 6Sences, Backend, Zoominfo, Cognism, Aircall.
• Connect with prospects on a one-to-one basis, through cold calling (between 200 and 250 Calls per a
week) or via LinkedIn messaging.
• Practice the lead generation process and understand its benefits; MQL, SQL.
• Monthly report on KPIs and annual personal objectives to improve the product and my skills.
• Prospecting and development of the sales pipeline.
• Making initial contacts with prospects/customers; CFO, CTO, DSI, IT, CEO,,,
• Follow-up with customers (emails, phone calls) and update information on the database/CRM.
• Creation of sales processes and scripts.
VERMEG
Marketing Lead Generation Officer
July 2024 - November 2024 (4 months)
• • Establish a strategy, processes, and tools for inbound and outbound lead generation tailored to the targets, access channels, and existing internal tools.
• • Scrape, enrich, and build prospect databases.
• • Regularly review and enrich the database to ensure accuracy and completeness.
• • Create, schedule, and execute effective marketing campaigns by collaborating with various experts to create compelling and relevant content.
• • Propose, plan, and execute effective inbound and outbound marketing campaigns.
• • Write multichannel prospecting campaigns (email & LinkedIn).
• • Implement a Lead Nurturing strategy.
• • Develop processes to qualify leads and maximize conversion opportunities.
• • Collaborate with our experienced sales team members and contribute to the development and implementation of high-quality content and campaigns (webinars, emailing, customer testimonials, white papers, etc.).
• • Define KPIs and analyze the performance of your actions.
• • Mastery of Pipedrive and Hubspot CRMs.
• • Mastery of other tools: MS Office, Intercom, Lusha, Apollo, Sales Navigator, Leadin, SalesForce, Outreach, SF 6Sences, Backend, Zoominfo, Cognism, Aircall.
• • Connect with prospects on a one-to-one basis, through cold calling (between 200 and 250 Calls per a week) or via LinkedIn messaging.
• • Practice the lead generation process and understand its benefits; MQL, SQL.
• • Monthly report on KPIs and annual personal objectives to improve the product and my skills.
• • Prospecting and development of the sales pipeline.
• • Making initial contacts with prospects/customers; CFO, CTO, DSI, IT, CEO,,,
• • Follow-up with customers (emails, phone calls) and update information on the database/CRM.
• • Creation of sales processes and scripts.