Freelancer profile translated to English.
Back to original languageAbout Bastien
Are you looking for reliable and effective strategic and/or operational support for your project? Let's meet! 🤝
During nearly 10 years in a consulting firm, I have successfully supported many private and public sector clients in defining and delivering their strategic or high operational impact projects: ticketing organization during the 2024 Olympic Games with a transport player, implementation of new reception processes in the contact points of a public service player, definition of new features for a web product... so many experiences and success stories that can be transposed together at your place 😊
English
Native or bilingual
Spanish
Fluent
German
Conversational
Can work on-site
Paris (up to 50km)
Experience
- A2 ConsultingCustomer experience & innovation ManagerCONSULTING AND AUDITSSeptember 2017 - September 2024 (7 years)Paris, France• Innovation - Co-founder of A2 impulse, A2 Consulting insights and innovation squad: coordinating the studies and insights publication activity (business studies, benchmarks, chief editor of the weekly innovation newsletter), building-up partnerships with relevant innovation stakeholders (sourcing & qualifing startups, organizing LearnEx & pitch days...)• Marketing & Digital - Defined webmarketing strategy, digitized costumer journey through customer knowledge, organized collective codesign workshops to define product roadmap• Transformation & organization - Coordinated deployment of 500 public service contact points in French national post offices, in accordance with the government's strategy to bridge digital divide• Change management - Delivered personalized training to various professional profilesMain clients: RATP, SNCF, Keolis, La Poste, Keolis, Caisse d'Epargne
- SIA PartnersStrategy & management consultantCONSULTING AND AUDITSMarch 2015 - June 2017 (2 years and 3 months)Paris, France• Digital - Implemented new softwares for both employees and B2B clients with the Agile Scrum methodology• Change management - Delivered personalized training on various B2B user interfaces• Internal development - Built the material and delivered monthly training on waste management production & economicsMain clients: Suez, Enedis
- TechnipPMO assistantMarch 2013 - August 2013 (5 months)Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaProjet Shell Prelude FLNG, EPCI phase, Planning Dept.• Gathered all engineering departments' metrics and defined monthly automated KPIs• Built an in-house Knowldege Management portal gathering all APAC company dashboards
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Education
- Speciliazed MSc inESCP Europe2015Speciliazed MSc in
- MSc in Chemical engineering & ChemistryEcole Nationale Supérieure de Chimie de Paris2014MSc in Chemical engineering & Chemistry