Freelancer profile translated to English.

Description

With a rich background in deploying various digital transformation solutions across different sectors (Transport, Logistics, Construction, and Healthcare), I am able to adapt easily and perform effectively on any type of project.

Having worked for both a software vendor and end-clients, I have a dual perspective on the design and development of Information Systems.

I am comfortable challenging, advising, and guiding business units in selecting solutions tailored to their needs.

Continuous improvement, efficiency, and well-being have always driven me to reorganize activities and establish a work environment that meets the expectations of both employees and the company. I enjoy building stable and efficient environments, but above all, I like to unite teams around common goals.

I enjoy taking on challenges and I know how to take risks.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

GAMM VERT Sud & Est
HEAD OF IT DEPARTMENT - Member of the Management Committee
LOGISTICS AND SUPPLY CHAIN
June 2023 - March 2025 (1 year and 9 months)
Saint-Priest, France
• Define the company's IT strategy and innovation
• Ensure the security, reliability, and availability of the information system
• Supervise a team of 2 employees
• Support business units in expressing their needs and in change management
• Oversee the selection and deployment of IS transformation projects
• Manage the budget and relationships with service providers
• Ensure the maintenance and evolution of the ERP
- Definition and implementation of the 5-year master plan (Status assessment, SWOT, Mapping, Challenges and objectives, Guiding principles, Target solution, schedule, and resources)
- Key guiding principles identified: Pooling, Hosted solutions, and Integrated solutions
- Implementation of a support and continuous improvement process within 5 months
- Completion of a 3-month POC to validate the process with business departments before generalization
- Integration of a Business Intelligence (BI) solution (Tableau from SalesForce) (budget €250K, duration 18 months)
- Creation of 25 dashboards for activity monitoring and performance measurement of each business department
- Selection and supervision of the integration of an invoice dematerialization and electronic signature tool (Needs gathering, Specification writing, Service provider selection, and completion in 8 months)
- Supervision of the selection of the company's future WMS (Needs gathering, Specification writing, and service provider selection in 6 months)
- Conducted a cybersecurity awareness campaign (Launch of an e-learning campaign and then simulated phishing emails)
- Application of the Business Continuity Plan (BCP) for the reintegration of the ERP server
Project Management Change Management Organizational Transformation Digital & IS Transformation AMAO
XPO Logistics
HEAD OF SUPPORT AND IMPROVEMENT
TRANSPORTATION
January 2018 - January 2023 (5 years)
Lyon, France
• Supervise support, incident management, and improvement requests
• Lead the steering committee
• Supervise a team of 3 employees
• Ensure the application of various processes and service quality
• Gather new needs expressed by business units and manage their implementation
• Develop a customer-oriented culture by ensuring user satisfaction
• Provide various reports to management
- Setup of the department
- Establishment of an incident and change request management process, Recruitment of 3 people
- Implementation of a ticketing and reporting tool (KPIs)
- Use of the change request management tool under Azure DevOps and development of monitoring and performance indicators under Power BI
- Conducted a customer satisfaction survey on the quality of service of the support and continuous improvement department
XPO LOGISTICS
PROJECT MANAGER AMOA
LOGISTICS AND SUPPLY CHAIN
January 2017 - January 2018 (1 year)
Saint-Priest, France
• Organize and lead working sessions
• Analyze needs and write functional specifications
• Manage integration
• Ensure the acceptance/testing phase
- Migration of Coca Cola Ireland and British Steel clients to a new transport order management solution (Organize, Plan, Track, and Pre-Invoice transport) within 1 year