Freelancer profile translated to English.
Back to original languageAbout Basma
Telecom Project Manager | Delivery Manager | FTTO/FTTH – VPN/MPLS – VoIP – WAN – B2B
12 years of experience — B2B Telecom, Operators, Integrators, Networks, VoIP, WAN, Backbone
Experienced Telecom Project Manager, I support companies and operators in the complete management of their network projects and B2B deployments: FTTO/FTTH fiber, VPN/MPLS, VoIP, Centrex, 4G/5G, DSL access, and critical infrastructures.
Specializing in delivery, multi-team coordination, crisis management, and customer satisfaction, I work to secure your deployments, accelerate timelines, and optimize service quality.
With a dual expertise in operational management and process improvement, I bring structured, proactive, and results-oriented management.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Bouygues Telecom EntreprisesB2B Telecom Network Deployment Project ManagerTELECOMMUNICATIONSMarch 2021 - July 2024 (3 years and 4 months)Meudon, FranceDeployment & Delivery:Complete management of multi-service solutions deployment: FTTO / FTTH, VPN, VoIP, Centrex, Enterprise 4G, DSL.Orchestration of delivery stages: eligibility, configuration, installation, portability, commissioning, billing.Ensuring compliance with deadlines – costs – quality commitments.Coordination & Management:Main client contact: follow-up, escalations, crisis management, technical arbitration.Cross-functional coordination of internal teams, service providers, integrators, and operator partners.Facilitation of steering committees and technical committees.Continuous Improvement:Implementation of a new B2B service center (VGA Migration).Writing processes, creating training materials, onboarding & coaching new employees.Implementation of corrective action plans, proactive incident management.
- Orange Business ServicesException Support Manager - Cross-functional Activities LeadTELECOMMUNICATIONSFebruary 2018 - March 2021 (3 years and 1 month)93170 Bagnolet, FranceStructuring & Team Management:Creation of a new team of project leads for the resumption of the BVPN International activity.Participation in recruitment, training, and onboarding support.Operational & Crisis Management:Management of the COVID crisis unit: process adaptation, deployment prioritization, improvement of customer TTV.Multi-team coordination, daily internal/external monitoring, reporting to management and key accounts.Optimization & Performance:Management of delivery KPIs, performance animation, quality monitoring.Improvement of internal processes: proposal → test → deployment.Critical Project Management:Management of a France + International project portfolio throughout the entire delivery cycle.
- InfractiveTechnical Sales EngineerTELECOMMUNICATIONSSeptember 2016 - February 2018 (1 year and 5 months)Le Plessis-Robinson, FranceSales & training on telecom equipment (operator and enterprise infrastructures).Management of key account tenders.Prospecting, client portfolio development, retention.Analysis of client needs + support until commissioning.Participation in commercial strategy: offers, promotions, competitive intelligence.
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Education
- Engineer in Networks & TelecomESME SUDRIA2016ingénieur en réseaux & télécom
- DUT Electrical Engineering and Industrial ComputingIUT DE VELIZY2013DUT Génie Électrique et Informatique Industrielle