Baptiste D.

At Best Leader Knows (BLK) – www.blk-store.com, I contribute to optimizing commercial and operational processes to improve the company's overall performance.

My role involves analyzing customer journeys, automating certain sales funnel stages, and streamlining inventory and order management.

Reduce operational costs and logistical errors.

Accelerate order processing and customer satisfaction.

Structure commercial strategy around measurable data.

Significant time savings in daily management.

Improved conversion rates through fluid and clear processes.

Biosample (www.biosample.fr • medical.biosample.fr) is a purchasing group for healthcare professionals, specializing in the distribution of medical, laboratory, and scientific equipment.

My role in the project was to optimize the supply chain, structure commercial flows, and integrate intelligent digital solutions to automate order and inventory management.

Through an approach combining ERP, AI, and B2B e-commerce, we improved logistical accuracy, product traceability, and sales cycle performance.

This transformation led to:

a notable reduction in processing times,

better visibility on margins and stock levels,

and a smoother customer experience for practitioners and laboratories.

Biosample embodies a modern vision of the connected medical sector, where technology supports operational efficiency and service quality.

MasterConv (www.masterconv.com) is an innovative cluster dedicated to the creation, production, and promotion of artistic events, as well as the representation of artists from various disciplines (music, visual arts, performance, audiovisual).

The project aims to unite a creative and technological ecosystem, blending art, data, and digital innovation, to offer new opportunities for dissemination and monetization for artists.

My role involved structuring event management processes, implementing a custom ERP/CRM system for coordinating talent, productions, and partners, and integrating predictive analysis tools to optimize event planning and performance.

Through this data-driven and collaborative intelligence approach, MasterConv has established itself as a key player in the 4.0 cultural sector, combining creativity, strategy, and technological innovation.