Freelancer profile translated to English.

Description

Salesforce Administrator and Project Manager:

I support my clients at all levels of intervention on their platform, regardless of their sector of activity.

From the initial project phase, through training, to project delivery. I also perform data analysis, optimization of your Salesforce platform, and integration of your processes within the tool so that you can focus on the essentials.

Project Management:

- Gathering business needs, analysis, implementation, and/or Optimization

- Facilitating follow-up committees

- Handling application evolutions

- Point of contact for the IT department for managing internal exchange flows.

Administrator:

- User Management

- Management and creation of roles, rights, and specific profiles

- User support

- Mass data loading and updating

- Application configuration according to business requests (- Creation of applications, objects, and fields)

- Development in a test environment before deployment in a production environment.

- Email Management

- Management of the Chatter application (Internal messaging)

- Development of numerous reports and dashboards upon business request

- Training of a new employee on the solution since July 1st.

For more information, please feel free to contact me.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Lille (up to 50km), Lille (up to km)

Auchan Retail
Salesforce Project Manager & PO & Level 3 Support
RETAIL (SMALL BUSINESS)
September 2020 - Today (5 years and 9 months)
Lille, France
Salesforce IT Expert for Customer Relationship and Marketing, Daily support on the use of the solution (over 8000 users and 1.5M targeted emails per week). Monitoring of flows, data quality, BI, daily work in an international context with Auchan International.

Project Manager:
Gathering business needs, analysis, and support for changes.
Facilitating follow-up committees.
Handling major application evolutions
Point of contact for the IT department for managing internal exchange flows.

Administrator:
Management and creation of Users (roles, rights, and specific profiles)
User support, training, and guidance.
Data quality management, purging, mass correction.
Evolution of the tool based on business requests (Fields, Screens, Workflow...)
Development in a test environment before deployment in a production environment.
Implementation of follow-up dashboards on BI (Einstein, Analytics, Tableau)
Training of a new employee on the solution since July 1st.
Daily exchange with Auchan Retail International in English
Salesforce Marketing Cloud Salesforce Pandas Python 3
Groupe La Poste
Salesforce Administrator & Project Manager
PUBLIC SECTOR
October 2017 - December 2019 (2 years and 3 months)
Paris, France
Single point of contact for the La Poste Group's recruitment solution (150
users and 8000 recruitments per year), based on Salesforce. This tool allows for
the management of internal and external recruitments.

Project Manager:
- Gathering business needs, analysis, and proposing improvements.
- Facilitating follow-up committees
- Handling major application evolutions
- Point of contact for the IT department for managing internal exchange flows.

Administrator:
- User Management
- Management and creation of roles, rights, and specific profiles
- User support
- Mass data loading and updating
- Application configuration according to business requests (- Creation of applications, objects, and fields)
- Development in a test environment before deployment in a production environment.
- Email Management
- Management of the Chatter application (Internal messaging)
- Development of numerous reports and dashboards upon business request
- Training of a new employee on the solution since July 1st.
Project Management System Administration Salesforce Data Analysis Change Management Digital Transformation
France Télévisions
IT Service Quality Engineer
PRESS AND MEDIA
October 2016 - September 2017 (11 months)
Paris, France
- Creation of monthly reports on the status of public procurement of IT services
- Development of dashboards (Excel Macro) for monitoring IT service charges at France Télévision for the directors of the IT department.
- General mapping of France Télévisions applications and systems
Microsoft Excel Project Management Reporting Data Analysis

Agatha Frydrych

Backend Java Software Engineer

4.7

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Baptiste Duhen

Fullstack developer

4.6

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Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

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Master 2 – PISE - Projet Informatique et Stratégie d’entreprise, Gestion de Projet & Maitrise d’Ouvrage en Informatique
Université Paris VII
2017
Master informatique, accès sur le développement et la gestion de projet IT. Formation en alternance effectué chez France Télévision au service Qualité Informatique.
DESS Diplôme européen Management-Gestion / BTS NRC
Ecole de Commerce Rise Lille
2011
BTS NRC (Négociation relations commerciales) Licence de management