Freelancer profile translated to English.
Back to original languageAbout Balkiss
Experienced professional in customer relations, operational support, and administrative management, I assist companies in processing requests, managing customer files, responding to tickets, and optimizing internal processes.
Autonomous, rigorous, and comfortable with digital tools (Zendesk, Slack, Google Workspace, Packoffice, etc.), I quickly integrate into any team to enhance your daily efficiency.
📌 Key skills: customer support, back-office, schedule management, customer service, operational coordination, collaborative tools, autonomy, responsiveness.
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Atelier des ChefsTRAINING WRITER IN BEAUTY AND WELLNESSEDUCATION AND E-LEARNINGJune 2020 - June 2020 (1 month)Paris, France
- Creation of educational and informative content for beauty and wellness training.
- Collaboration with industry experts to ensure the accuracy and relevance of information.
- Design of interactive training modules aimed at enriching participants' learning experience.
- Review and update of content based on participant feedback and industry developments.
- Coordination with pedagogical teams to ensure content alignment with training objectives.
- Ornikar - Marianne FormationCUSTOMER SUPPORTEDUCATION AND E-LEARNINGJanuary 2022 - May 2025 (3 years and 4 months)Paris, France
- Provide support to internal and external stakeholders on all aspects related to the practical exam.
- Handle various requests such as taking mandates, revoking or deleting mandates, and eligibility criteria for obtaining an exam slot.
- Facilitate exam slot requests, confirm exam dates, and manage results as well as presentation deadlines.
- Process cancellation or modification requests for practical exams.
- Efficiently manage a daily volume of 150 to 180 tickets with an average processing time of 5 to 10 minutes.
- Coordinate practical exam support, including instructor availability.
- Lead multi-channel B2B and B2C communication strategies to strengthen brand image.
- Support agile team transformation and continuous improvement of internal processes.
- Monitor and analyze key performance indicators to ensure the quality and responsiveness of customer support.
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Education
- English Language and LiteratureUVSQ2019
- Interior DesignCEF2024