Freelancer profile translated to English.

Description

Student in Management passionate about customer relations, I assist you in managing your customer support and administrative tasks.

Serious, rigorous and organized, I take care of responding to your emails, processing your SAV requests and managing your data with precision. My goal is simple: to offer a fluid experience to your customers while freeing up your time for your business.

Why entrust your missions to me?

Responsiveness: I respond quickly and courteously.

Rigor: My management studies have taught me to be precise and methodical.

Adaptability: I adapt easily to your tools and your brand tone.

Working exclusively remotely, I am available for regular collaborations. Let's discuss your needs together!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BAKOLIARINOSY Mélodie
Student in Management / Customer Support / Freelance SAV
E-COMMERCE
February 2026 - Today (4 months)
Tananarive, Madagascar
Customer Relations & Freelance SAV Management

Student in management passionate about organization and customer satisfaction, I help companies and e-merchants to professionalize their customer support.

My services include:
Daily management of emails and SAV tickets.
Quick resolution of disputes (package tracking, refunds, returns)
Writing of standard responses (Templates) to gain efficiency.
Moderation of messages on social networks.
My management training allows me to have a structured and rigorous approach. My goal is simple: to free up your time while ensuring a 5-star experience for your customers.

Responsive, autonomous and perfectly fluent in French, I am ready to invest myself immediately in your project.