Freelancer profile translated to English.

Description

8+years of expertise on the Salesforce ecosystem (Sales/Service Clouds, CPQ, Pardot) – from implementation, evolutionary maintenance, international deployment (roll-out) to change management – for international clients in various sectors: Energy, Automotive, Chemistry, Banking, Insurance and Public.

*Key Impacts:

✅ **Full Cycle Expertise**: Requirement gathering → Configuration → Deployment → Support → Training

✅Evolutionary maintenance of various Salesforce clouds(Sales, Service, Experience...)

✅Automationof Pricing Processes on CPQ

✅ Change Management:Trainingof 100+ users for better adoption of Pardot (Account Engagement)

**Freelance Availability:

🔹Immediate assignments in France (Hybrid/Remote)

🔹Immediate assignments in Europe and North America (Remote)

🔹Specializations: Salesforce Sales & Service cloud | CPQ | Pardot Account Engagement

🔹Bilingual collaboration (FR/EN) for international teams

🔹Certifications: 6x Salesforce | PSM I | PSPO I

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km), Toulouse (up to 10km), Lyon (up to 10km), Lille (up to 10km)

"SCOR"
Business Analyst Salesforce | Pardot Administrator
BANKING AND INSURANCE
November 2022 - Today (3 years and 9 months)
Paris, France
**Technical Environment**: Sales Cloud, Pardot in an English-speaking context in SCRUM

**Project Context**: Evolutionary maintenance of the CRM and Administration of Pardot
Taking new requirements: refinement, breakdown and writing of user stories (functional description, acceptance criteria, functional impact, Data Recovery, technical solutions, test scenarios & Estimation)
Advanced standard configuration of Salesforce, deployment, tests (INT, UAT, Sanity checks in PROD) and Demos to the business (preparation of Use Cases, Dry-runs, and feedback collection).
Support: Analysis, qualification and correction of anomalies in Prod.
Documentation: Functional description of the paths and techniques of the implemented solutions (Flows, Data model, interfaces...etc).
Pardot: Administration of the solution, Data Synchronization with Salesforce, automation of prospect journeys on Engagement Studio.
Change Management: Training teams on new AE features, new Salesforce features deployed and writing user-guides.
Agile Leadership: Adoption of SCRUM, monitoring of KPIs & Animation of rituals (planning, daily, retro, demos) for a team of 7 Devs.
Migration from Salesforce Outlook to Einstein Activity Capture.
Complete integration of a subscription process in Salesforce
Salesforce Sales Cloud Pardot Business Analyst Salesforce Administrator
"TIKHEAU CAPITAL"
Salesforce Pardot Trainer & Change Consultant
PRIVATE EQUITY
April 2024 - July 2024 (3 months)
Paris, France
Tech Env.:Account Engagement (Pardot)
Project Context:Adoption of Pardot and Team Training - Asset Management
Diagnosis of adoption problems: Identification of team resistance (Marketing, HR & Sales) and mapping of their needs with AE features
Personalized Training & Practical Workshops: Animation of 30+ sessions over 3 months to train 30+ users on key features (Forms, Landing Pages, Email Builder, Engagement Studio..)
Support for the IT team in the transition from Legacy Pardot to AE (configuration of the Salesforce-Pardot Connector, resolution of 100% of Synchronization errors and implementation of Salesforce User Sync)
Operational guides: Writing user-guides (Videos, PPT and step-by-step pdf) for team empowerment
Skills transfer: Training an IT referent to manage support tickets
Strategic Audit & Optimization of the migration to Account Engagement: Updating the Connector, implementing Einstein Engagement Scoring, automating prospect journeys.
Pardot Change Management Change Management Training Training
"SOLVAY"
Business Analyst Salesforce CPQ
CHEMICAL
May 2022 - November 2022 (6 months)
Tech Env: Salescloud, CPQ in an English-speaking context inSAFe Context: Optimization of the Pricing Process and deployment of the App to a 2nd BU
Refinement of needs and integration into Jira
CPQ Configuration: QLE Customization, Product Configuration, Block Pricing
Cross-BU scalability: Analysis of the Functional Gap to support the specific needs of the 2nd BU and refinement with the Architect to adapt the Data Model.
Functional documentation of processes from quote creation, product configuration, pricing, approval process, quote templates and sending to SAP
Salesforce CPQ CPQ Salesforce Administrator Salesforce Sales Cloud functional consultant