Freelancer profile translated to English.

Description

• Expert in managing digital transformation projects (digitalization of customer journeys) and regulatory compliance (KYC, AML), I ensure functional scoping, coordination between business and IT teams, and the success of strategic projects.

• Proven experience in Customer Success Management (CSM) in fintech, with expertise in maximizing the adoption and value of digital solutions by clients.

• Recognized for my cross-functional leadership, I combine solid expertise in AMOA, project management, and change management with proven experience in sales management and organizational transformation.

• I am proficient in setting up and managing business teams, structuring B2B processes, and digitalizing customer journeys.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Vneuron
AMOA Project Manager
SOFTWARE PUBLISHING
November 2021 - Today (4 years and 7 months)
Paris, France
RegTech software publisher & integrator specializing in regulatory compliance
(KYC, AML, Anti-Money Laundering).
Clients: banks, insurance companies, fintechs, and financial institutions in Europe
and Africa.

Mission
• Management of KYC/AML compliance solution integration projects
for banks, insurance companies, and financial authorities.
• Management of the KYC (Know Your Customer) process digitalization project cycle:
scoping, specifications, implementation monitoring, change support.
• Coordination between technical teams (development) and business teams.
• Multi-country deployment (France, Francophone Africa) with adaptation to
local regulations.
• Contribution to FinTech CSM: adoption and optimization of RegTech solutions.

Achievements / Projects
• Digitalization of the SOFIDY customer onboarding process (savings division, France)
– IT integration with Almavia.
• Reis RCS integration: Banque Atlantique Cameroun (BACM) and ENDA CASH
(Tunisia).
• FATCA compliance implementation – IB Bank Togo.
• Carthago Domiciliation integration with Reis RCS – BICIG Gabon.
• Reis RCS version upgrade – GAT Assurances (Tunisia).
Project Management Process Digitalization Agile Methodology Project Scoping Fintech
Ooredoo Groupe
Senior Key Account Manager & Presales
TELECOMMUNICATIONS
September 2016 - October 2021 (5 years and 1 month)
Tunis, Tunisia
Context:

Major telecom operator in Tunisia, undergoing a major B2B digital transformation
(Fiber, Cloud, cybersecurity, VoIP, IaaS/PaaS).
Bid: National program for the expansion of High-Speed Broadband for
businesses and institutions.

Mission

• Management of the B2B Key Accounts department with a
multidisciplinary team of Sales, Presales, and Engineers, ensuring daily support
and achievement of commercial objectives.
• Management of digital transformation projects and fiber optic deployment
for key accounts.
• Design and optimization of B2B sales processes.
• Performance management with the implementation of performance indicators,
daily data monitoring, and action plan adjustments (Pipeline, customer
satisfaction, profitability, CSAT, and NPS).
• Budget management and resource optimization, with ROI projections
and cost control, aiming to maximize EBITDA.

Achievements / Projects

• Fiber Optic FFTN deployment for business clients.
• Distribution Excellence Program (B2B network optimization).
• Strategic Project “B2B Transformation”: digitalization of customer journeys &
ICT offerings.
• B2B Customer Retention & Growth Strategy: improvement of satisfaction and
loyalty.
Digital Transformation Digital Project Management Sales Strategy Agile Methodology B2B Prospecting
Ooredoo Tunisie (Opérateur de Télécommunications),
Senior Key Account Commercial Manager
TELECOMMUNICATIONS
February 2006 - August 2016 (10 years and 6 months)
Tunis, Tunisia
Context

Development of the B2B market in regions to support the
modernization of telecom services.

Mission

• Coordination of digitalization projects for key account services.
• Projects for the development of indirect sales, integrators, resellers.
Achievements
• Launch of digital service projects for banking and corporate clients.
• Establishment and maintenance of strategic relationships with key accounts
in the region, ensuring high-quality service.
Digital Project Management Process Digitalization Performance Management Team Management Project Management