Badia Lachhab, Customer Service / After-Sales Service

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Description

Responsive & professional customer support

With 6 years of experience, I help companies manage their customer service end-to-end:

• Responding to inquiries (email, chat, phone)

• Handling complaints & improving satisfaction

• E-commerce support: orders, returns, refunds, customer reviews

My goal: to provide a smooth, empathetic, and efficient customer experience that enhances your brand image.

📩 Contact me to discuss your needs!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

La poste
Customer Service La Poste
BANKING AND INSURANCE
January 2025 - March 2025 (2 months)
Dijon, France
Respond to customer complaints
Objective: Ensure satisfaction and loyalty of existing customers.
Details: Quickly handle complaints received (by email, phone, or mail), identify the cause of the problem, and propose a suitable solution.

Follow-up for insurance subscription
Objective: Follow up with potential or existing customers to finalize their subscription.
Details: Contact prospects who have shown interest, remind them of the offer's benefits, assist with finalizing the paperwork, skills=[]
Service client
Customer Service Assistant / Sales Administration
CONSULTING AND AUDITS
July 2023 - Today (3 years and 1 month)
Dijon, France
Technical file tracking
Implementation of building permits
Call for funds
Insurance setup
Customer Satisfaction Customer Billing Client Management Accounting

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