Freelancer profile translated to English.
Back to original languageAbout Bacem
Passionate about IT since a young age, I have acquired skills through my various assignments that allow me to meet many IT support needs.
My interpersonal skills and professional integrity are my main assets, as well as my knowledge of new technologies.
French
Native or bilingual
English
Fluent
Spanish
Basic
Can work on-site
Vitry-sur-Seine (up to 50km), Paris (up to 50km)
Experience
- CHANEL SAS - Marché France ITIT Support Technician for BoutiquesLUXURY GOODSJuly 2020 - February 2021 (7 months)Paris, FranceAssistance and troubleshooting for Chanel boutiques in France.Missions:- Interventions in Chanel boutiques and user troubleshooting.- Project to replace Windows 7 with Windows 10 workstations.- Transfer of traveler contacts.- Imaging of computers and Surfaces.- Management and creation of tickets via Service Now.- Remote user assistance via Bomgar.- Preparation and configuration of equipment (Computers, Surfaces, iPhones, iPads).- Enrollment of iPhones, iPads and deployment of applications via MaaS 360.- Configuration of XEROX and HP printers.- Creation of business cards for users in boutiques via PowerPoint.- Deployment of applications on workstations via Altiris.- Creation and configuration of user accounts.- Management of user Orange lines via Orange Business Services.
- MICROTEDMicro and Network TechnicianTECHJanuary 2019 - June 2020 (1 year and 6 months)Paris, FranceRemote control of the IT system and workstations of the company TRIANON-HOMES in Gabon.Missions:Level 1 and 2 support for Windows 7/10 workstationsInstallation of office and business applicationsCreation of Active Directory accountsManagement of NTFS permissionsWorkstation configurationEmail configuration
- MICROTEDTraveling IT TechnicianTECHApril 2017 - December 2018 (1 year and 9 months)Paris, FranceInstallation of various software and hardware for individuals and SMEs
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Education
- BEP SEN (Technical Certificate in Electronics and Computer Science)Lycée Jacques Brel in Choisy-le-Roi2012
- BAC PRO SEN (Vocational Baccalaureate in Electronics and Computer Science)Lycée Jacques Brel in Choisy-le-Roi2013