About Babis
Senior consulting professional with 15+ years translating ambiguous business problems into delivered solutions. I work at the intersection of business analysis, product ownership, and solution architecture — eliciting requirements, shaping roadmaps, writing user stories, running stakeholder workshops, and leading UAT and delivery through Agile teams.
My domain expertise is CRM transformation, with deep specialisation in Salesforce. I've delivered for blue-chip clients across financial services, telecoms, retail, and the public sector — operating in roles ranging from hands-on BA and Salesforce Consultant through to Practice Lead and Head of Enterprise Apps.
What I bring to BA, Product Owner, and Product Management roles:
• Discovery and requirements elicitation — workshops, stakeholder interviews, process analysis
• Writing well-structured user stories and acceptance criteria that translate business needs into actionable backlog items
• Backlog management, prioritisation, and roadmap definition with business stakeholders
• UAT planning and execution, training, and post-go-live support
• Agile delivery leadership across distributed and offshore teams
• Comfortable bridging business and technical conversations end-to-end
Greek
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- EPAM SystemsEnterprise Apps Salesforce Practice LeadJuly 2025 - Today (11 months)Greece• • Define and execute the strategic roadmap for enterprise application advisory services — shaping solution direction across Salesforce and adjacent platforms in alignment with client and market demands.• • Act as senior solution authority across concurrent client engagements — validating architectural decisions, challenging poorly defined requirements, and ensuring designs are scalable and fit for purpose before handover to delivery teams.• • Facilitate executive workshops and transformation planning sessions, translating complex business challenges into structured solution blueprints and phased roadmaps.• • Lead pre-sales and proposal development — designing solution approaches and articulating business value to C-level and senior stakeholders.• • Oversee a multicultural practice of 48 consultants across Greece and Poland, with full P&L ownership and accountability for delivery quality.
- EPAM SystemsHead of Enterprise Apps PracticeJanuary 2023 - July 2025 (2 years and 6 months)• • Established and grew the Enterprise Apps practice in Greece from inception — defining the operating model, hiring strategy, and solution design standards.• • Led end-to-end consulting engagements across multiple international clients, covering business analysis, requirements definition, functional design, and delivery oversight.• • Partnered with sales teams on proposals, client pitches, and solution engineering — contributing to new logo wins and practice revenue growth.
- Deloitte Digital GreeceSalesforce Delivery Lead (Programme Lead)February 2022 - February 2023 (1 year)• • Programme Lead for one of Greece's largest digital transformation initiatives — a multi-million-euro CRM and customer experience overhaul for the country's largest energy provider.• • Translated corporate strategy into a phased Salesforce transformation roadmap, developing business cases and benefits realisation plans in close collaboration with C-level stakeholders.• • Conducted deep-dive business analysis and process mapping across commercial, customer service, and operations functions; designed scalable Salesforce solutions to replace manual and legacy processes.• • Designed integration approach with third-party systems, ensuring architectural decisions were clearly documented and actionable for the technical delivery team.• • Managed risks, scope, budget, and milestones; acted as primary escalation point and delivered steering committee materials to senior leadership.
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Education
- Master's DegreeUniversity of IndianapolisMaster's Degree
- Bachelor of Arts (BA)Liverpool John Moores University2003Bachelor of Arts (BA)
Certifications
- Certificate in Business Modelling Processes — BCSThe Chartered Institute for IT2012
- Salesforce Certified AdministratorSalesforce2012