Freelancer profile translated to English.
Back to original languageAbout Azzeddine
Versatile virtual assistant, specializing in administrative, commercial management, and customer service, as well as IT support.
Reliable, responsive, and results-oriented, I assist companies in the smooth management of their daily activities:
- Preparation and follow-up of commercial offers and customer orders,
- Coordination with suppliers and delivery follow-up,
- Invoicing and administrative management,
- Professional email management and updating of client/supplier databases,
- Website and online store administration.
My extensive experience in multi-channel customer service has allowed me to develop a true sense of communication, listening, and responsiveness.
Accustomed to collaborating with remote teams, I ensure rigorous, confidential, and results-oriented work.
🎯 Objective: to save you time and peace of mind through efficient, structured, and proactive management of your daily tasks.
💰 Rate adaptable according to the mission (from €45/day for regular or long-term collaborations).
With my varied and enriching professional experiences in teleworking from Marrakech, I assure you of my ability to adapt to all situations. As a dedicated and available professional, I am ready to fully invest myself in the responsibilities entrusted to me.
French
Native or bilingual
English
Fluent
German
Conversational
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- Orma SwissAdministrative and Commercial AssistantRETAIL (LARGE RETAILERS)March 2017 - November 2022 (5 years and 9 months)- Administrative management: Email management, Updating client and supplier databases, Call handling, After-sales service and customer service, Monitoring and updating commercial terms, Organizing sales sessions and meetings, Monitoring and tracking ongoing projects, Training collaborators.- Commercial management: Preparation of commercial offers and order confirmations, Preparation and processing of supplier orders, Issuing delivery notes, Invoicing, Website and online store management, Preparation of submission files.
- RoomonitorVirtual Assistant and Customer Relations Officer.RETAIL (SMALL BUSINESS)January 2025 - September 2025 (8 months)Management of customer complaints received by phone or email.Management of online and phone check-ins.Reservation managementInvoicing management
- Orange SA - Orange Digital VenturesCustomer ServiceTECHNovember 2016 - April 2023 (6 years and 5 months)Back office and customer service management, as well as for the Swiss operator UPC Telecom.Technical support
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Education
- University Master's DegreeCadi Ayyad University2015Développement durable, tourisme et patrimoine.
- Licence professionnelleUniversité Cadi Ayad2013Langues et cultures européennes, études allemandes.