Freelancer profile translated to English.

Description

- 20x Certified including Salesforce Admin, Sales Cloud, Service Cloud, App Builder, Field Service Lightning, CPQ Data Architect and Business Analyst.

- 10 years of experience in Project Management / Functional Consultant.

- Bilingual (French, English)

After dedicating myself to web marketing project management, I am committed to meeting client needs in CRM Salesforce and Veeva oriented issues.

Below are my experiences and skills developed within multicultural teams and in international contexts:

- Salesforce CRM Implementation (Sales Cloud, Service Cloud, Force.com)

- Preparation and Facilitation of Salesforce CRM scoping and design workshops

- Writing functional specifications

- Facilitating training sessions for managers and end-users

- Anomaly and bug management.

- Testing configured functionalities and specific developments.

- Writing acceptance test scenarios

- Planning and monitoring of acceptance tests (TFS / JIRA)

- Management of different deployment phases up to Go Live.

- Support: Maintenance and management of evolution requests.

My strengths:

- Very good client relationship skills

- Strong adaptability

- Project management skills

- Good communicator

- Ease of working in a team

Industry field of expertise

Languages

English
Fluent
Arabic
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Bussy-Saint-Georges (up to 50km), Bussy-Saint-Georges (up to 30km)

Waeg an IBM company
Senior Business Analyst
DIGITAL AND IT
February 2022 - Today (4 years and 4 months)
Paris, France
Capgemini Technology Services
Senior Consultant Salesforce
CONSULTING AND AUDITS
September 2020 - Today (5 years and 9 months)
Paris, France
Business Analysis Salesforce Scrum Product Owner
EI Technologies
Salesforce Consultant
DIGITAL AND IT
April 2016 - October 2017 (1 year and 6 months)
Paris, France
• Consultant Admin Service Cloud / PICKUP SERVICES / 15 months
o Preparation, facilitation of requirements gathering workshops
o Configuration and administration of Salesforce (Service Cloud)
o Writing functional specifications with the project team
o Implementation of acceptance testing procedures (UAT – Microsoft TFS).
o Training of about thirty users (Managers / End Users)

• Salesforce Project Manager / SOFTBANK ROBOTICS EUROPE /
o Facilitation of workshops with teams in Japan and USA.
o Budget management and effort estimation
o Monitoring and processing of specific needs via Jira.
o Planning of roadmaps for 5 simultaneous Sales Cloud projects.
Salesforce Service Cloud Sales Cloud

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Master Cultures et Métiers du Web
Université de Marne la vallée
2011
Master Sciences de l'information et de la communication
Université de Nanterre
2009