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Aziza BoughlalAB

Aziza Boughlal

Call center agent, administrative manager

€250/day
Montpellier, FR
3-7 years
Rigorous
Administrative management
Secretarial
Microsoft Office
Customer Relationship Management (CRM)

Average response time: 1 hour

Freelancer profile translated to English.
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About Aziza

Customer relations professional with over 6 years of experience in call center and administrative management, I assist companies and organizations in the effective management of their calls, customer requests, and administrative files, remotely or on-site.
Accustomed to demanding environments, I work in strict compliance with procedures, deadlines, and confidentiality.
Attentive to your needs, I am committed to providing a reliable, professional, and quality-oriented service, while respecting your requirements and your clients.

  • French

    Native or bilingual

  • Arabic

    Native or bilingual

  • English

    Conversational

Can work on-site
Montpellier (up to 10km)

Experience

  • Optilib,
    Call center agent
    MEDICAL
    November 2022 - February 2025 (2 years and 3 months)
    Montpellier, France
    Telephone reception and call management;
    Analysis of requests and understanding of situations;
    Routing callers to the appropriate departments or contacts;
    Taking messages;
    Appointment scheduling;
    Application of internal procedures;
    Teamwork;
    Strict respect for confidentiality.
    Sense of organization Confidentiality Bid management Financial analysis Telephone reception
  • AB Consulting,
    Administrative manager
    March 2021 - Today (5 years and 3 months)
    Montpellier, France
    Administrative management of client files;
    Assembly and monitoring of administrative files (training, financing);
    Organization and adherence to deadlines.
  • SFR (OWNR Digital Works),
    Commercial call center agent
    January 2019 - November 2019 (10 months)
    Montpellier, France
    Telephone reception and customer relations;
    Needs analysis and customer advice;
    Handling objections and sensitive situations;
    Contribution to customer satisfaction and loyalty.
Check out Aziza's experience

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Education

  • Call Center Agent – SFR Telephone Operator Training
    2019
    Formation Téléconseillère – Opérateur téléphonique SFR
  • Professional Title: Merchant Universe Manager
    2018
    Titre Professionnel Manager d'Univers Marchands
Check out Aziza's education

Skill set

Doctolib
Listening skills

Categories