Freelancer profile translated to English.
Back to original languageAbout Aziza
Customer relationship professional with over 6 years of experience in call center and administrative management, I assist companies and organizations in the effective management of their calls, customer requests, and administrative files, remotely or on-site.
Accustomed to demanding environments, I work in strict compliance with procedures, deadlines, and confidentiality.
Listening to your needs, I am committed to providing a reliable, professional, and quality-oriented service, respecting your requirements and your clients.
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Can work on-site
Montpellier (up to 10km)
Experience
- cpam de l’HéraultCall center agentMEDICALApril 2026 - Today (4 months)Montpellier, FranceCall center agent at CPAM of Hérault on the platform dedicated to health professionals
- Optilib,Call center agentMEDICALNovember 2022 - February 2025 (2 years and 3 months)Montpellier, FranceTelephone reception and management of incoming calls; Analysis of requests and understanding of situations; Routing of callers to competent departments or contacts; Taking messages; Appointment scheduling; Application of internal procedures; Teamwork;Strict respect for confidentiality.
- AB Consulting,Administrative managerMarch 2021 - Today (5 years and 5 months)Montpellier, FranceAdministrative management of client files; Preparation and follow-up of administrative files (training, financing); organization and adherence to deadlines.
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Education
- Call Center Agent Training – SFR Telephone Operator2019Formation Téléconseillère – Opérateur téléphonique SFR
- Professional Title: Retail Business Manager2018Titre Professionnel Manager d'Univers Marchands