Freelancer profile translated to English.
Back to original languageAbout Ayoub
I develop, integrate, and maintain Salesforce, MuleSoft, Java/Spring Boot, and Angular solutions with a high level of quality, performance, and reliability. Goal: clean code, stable flows, serene operation.
15+ years of experience in development and integration.
L3 Support & RCA: MTTR reduction, regression elimination, application hardening.
Operational and documented deliverables, smooth skill transfer (FR/EN).
Types of missions & deliverables
Salesforce fixes/evolutions (Sales/Service/SFCC), L3 support, RCA, and hardening.
MuleSoft flow implementation (Mule 4) with testing & monitoring.
Java/Spring Boot API development (auth, testing, CI/CD).
Angular consoles: back-office, agent tools, partner portals.
Technical audit (code, performance, observability) + prioritized action plan.
Keywords:
Salesforce, Sales Cloud, Service Cloud, SFCC (SFRA, SiteGenesis, OCAPI, Business Manager), MuleSoft (Mule 4, Anypoint, RAML), Java 17, Spring Boot, Angular, TypeScript, REST APIs, CI/CD, Jenkins, Docker, OpenSearch, L3 support, RCA.
Arabic
Native or bilingual
English
Fluent
French
Native or bilingual
Can work on-site
Guyancourt (up to 50km), Lyon (up to 10km), Bordeaux (up to 10km), Toulouse (up to 10km), Lille (up to 10km)
Experience
- DialOnce
On Malt
AI Integration & Automation in SalesforceTECHSeptember 2025 - November 2025 (1 month)Paris, FranceDevelop and integrate artificial intelligence solutions intoSalesforce Sales CloudandService Cloudto improve advisor productivity and automate customer request processing.1. AI Agent “Augmented Advisor” integrated into Salesforce- Integration of aDialOnce AI widgetdirectly into Salesforce, accessible with one click from objects (Contact, Opportunity, Case, etc.).
- Dynamic passing ofSalesforce contexts(via JSON payload) to enable the AI to provide personalized responses.
- Flexible integration via **iframe**.
- Documentation and installation procedures included.
Result:Instant access to contextualized AI responses without leaving Salesforce → productivity gain and improved service quality.2. Integration of the Mailbot AI API into Salesforce workflows- Creation ofintelligent workflowsconnected to DialOnce APIs:
*Email classificationto automatically identify recurring requests.*Automatic response generationand sending of personalized emails.*Information extraction(references, companies, order statuses, etc.) to enrich Salesforce cases.📌Use cases covered:- Customer portal access issue (complete automated response).
- Professional customer order tracking (AI suggestion and entity extraction).
📚Deliverables:- Operational workflows, technical documentation, Admin & Dev procedures, functional tests.
Technologies usedSalesforce Sales Cloud / Service Cloud – Apex – LWC – Flow Builder – JavaScript – REST API DialOnce (Classification, Generation, Entity Extraction) – JSON – iframe – JS Tag - Louis VuittonIncident Manager & L3 Support ExpertFASHION AND COSMETICSFebruary 2025 - Today (1 year and 4 months)Paris, FranceManagement of L3 technical support and incident management on the global e-commerce platform Salesforce Commerce Cloud (SFCC) for Louis Vuitton, in a demanding international environment where site stability, performance, and availability are strategic.Responsibilities:
- Management of major SFCC incidents (catalog, payment, storefront, etc.): coordination of technical and business teams, clear communication, and rapid service restoration.
- L3 Incident Management: prioritization, escalation tracking, and corrective actions to minimize business impact and downtime.
- Root Cause Analysis (RCA) and implementation of sustainable solutions to prevent recurrence.
- Code review and validation on GitHub (pull requests, code review) and supervision of technical and functional fixes.
- Business Manager updates: management of configurations (custom objects, preferences, jobs, etc.).
- Continuous improvement of support processes (documentation of known errors, update of resolution guides, incident reporting, and KPI tracking).
- MuleSoft support: monitoring integration flows and coordinating corrective actions with API and Salesforce CRM teams.
- Jud.maTech Lead Java Full Stack – FounderENTERTAINMENT AND LEISUREJanuary 2024 - Today (2 years and 5 months)Casablanca, MoroccoFounder and lead developer of jud.ma, a Moroccan startup dedicated to online crowdfunding management, from conception to production.Responsibilities:
- Definition of product vision and scoping of functional and technical requirements.
- Detailed technical design and MySQL database modeling.
- Full stack development of the platform:
Back-end in Spring Boot (REST services, business logic, data access).Front-end in Angular & TypeScript (user-friendly and responsive interfaces).- Deployment on VPS Contabo, environment configuration, security management, and performance optimization.
- Project management: development phase planning, task prioritization, and progress tracking until production launch.
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Education
- Specialized Technician Diploma in Computer DevelopmentSpecialized Institute for New Information and Communication Technologies, Safi, Morocco2008
- Bachelor's Degree in Distributed Information Systems EngineeringUniversity of Littoral Opal Coast, Calais2010
Certifications
- Salesforce Certified Platform Developer IKryterion, Paris2019
- Professional Scrum Master Iscrum.org2014