Freelancer profile translated to English.
Back to original languageAbout Ayoub
I am a logistics and transportation professional with solid experience in operations management, route planning, driver tracking, and data processing.
I help companies clean and organize their Excel files, optimize their delivery schedules, and ensure smooth operations tracking.
I offer fast, reliable, and results-oriented services, with a 24-hour delivery time for urgent missions.
Arabic
Native or bilingual
English
Fluent
German
Conversational
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- STERNE Time CriticalExpress Transport OperatorJune 2023 - June 2023Tangier, Morocco• Logistics subsidiary of an international group, management of night operations -• Purchase and Sale of Road Transport Services: Negotiation with partners and service providers to optimize costs and guarantee quality services.• Drafting of Quotes and Service Offers: Development of commercial proposals tailored to customer needs and compliance with transport regulations.• Customer Satisfaction Monitoring: Compilation and analysis of customer feedback to improve service quality and anticipate their future needs.• Planning & Coordination: Daily updating of schedules via Excel/Dispatch, improvement of on-time performance, interdepartmental coordination.• Claims Processing and Dispute Management: Rapid resolution of disputes, with a focus on customer satisfaction and business continuity.
- RMA Tanger Assurance ConseilClaims ManagersDecember 2021 - May 2023 (1 year and 5 months)Tanger-Assilah, Morocco- Declaration and Monitoring of Car Accidents: Management of road accident declarations, monitoring of files until reimbursement.- Management of Work Accidents (WA): Taking charge of declarations and monitoring of files until reimbursement.- Processing of Sickness Files: Management of quotes and medical coverage, with monitoring of membership forms.- Declaration of School Civil Liability (CL): Management of CL declarations for schools and monitoring of filesuntil resolution.
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Education
- Executing basic ERP processes with SAP S/4HANAExecuting basic ERP processes with SAP S/4HANA
- Processes in SAP S/4HANA Production PlanningProcesses in SAP S/4HANA Production Planning