Ayoub Bouchaib

Operations Manager with 5+ years of experience at Bell Canada, I support companies that want to transform their call center into a true lever for performance and customer satisfaction.

My field expertise:

• Management of teams up to 20 agents in a high-pressure environment

• Measurable improvement of KPIs: CSAT >87%, Activation Rate >73%, Sales RGU >16%

• Launch of Outbound segments (Sales, Collections, Smart Home)

• Individual and group coaching focused on results

• Winner "Best Inter-site Team Leader 2025" — Bell Canada All Star Program

I work on 3 types of missions:

1. Audit & Operational Diagnosis

2. Team Performance Coaching

3. Launch or Restructuring of Activities

Bilingual French/English — available for clients in Morocco, France, Belgium, and Canada.

Sales Representative – ENGIE Campaign (Outbound Prospecting)

One year of experience in outbound sales prospecting for ENGIE.

Main responsibilities: contacting prospects, presenting energy offers, qualifying customer needs, sales negotiation, and closing deals.

Developed skills in communication, objection handling, sales techniques, and achieving sales targets in a dynamic call center environment.