Freelancer profile translated to English.

Description

I am a customer relations professional with over 10 years of experience in managing French-speaking and English-speaking clients. I have developed strong expertise in inbound call handling, as well as email and chat support.

I am comfortable in dynamic environments with a high call volume, where I ensure to provide quick and effective solutions while guaranteeing excellent customer satisfaction.

Rigorous, autonomous, and with excellent communication skills, I know how to manage complex situations, meet customer needs, and maintain a quality professional relationship.

I am also proficient in several CRM tools such as Zendesk, Zoho, and Salesforce, and I adapt quickly to new systems.

Available immediately, I am motivated to put my skills to the service of a company in the remote customer relations field.

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Lycée Prot pityayapayat
English Teacher
May 2024 - Today (2 years and 1 month)
Bangkok, Thailand
• • Teaching English to students of various levels and ages. Using multimedia materials to make classes more interactive and fun.
• • Organizing workshops to develop students' oral and written skills.
• • Organizing activities and role-playing games to stimulate oral communication and improve learners' language fluency.
GDF Suez Noisy-le-Grand
Sales Representative
December 2023 - Today (2 years and 6 months)
75 Avenue De Paris, Rodez, France
 Data entry of emails  Tracking of boiler room product invoices  HR Administrative and registration client manager  Environment / Browser: Windows / Google Chrome  Tools: Voip  CRM: MGO Autodial
Lycée Français Bangkok
French Teacher
May 2022 - April 2024 (1 year and 11 months)
Bangkok, Thailand
• • Designing stimulating and attractive educational materials to motivate students and optimize their attention.
• • Teaching French as a foreign language, adapting courses to students' profiles and cultures.
• • Implementing educational projects to motivate and stimulate students' interest in the French language.