Freelancer profile translated to English.

Description

I am a customer relations professional with over 10 years of experience in handling inbound and outbound calls. I have worked with both French-speaking and English-speaking clients, ensuring quality service, effective problem resolution, and customer satisfaction.

Comfortable in dynamic environments, I can manage a high volume of calls while remaining professional, attentive, and solution-oriented. I also have a good command of CRM tools and adapt quickly to new systems.

Serious, autonomous, and motivated, I am capable of working remotely and maintaining a high level of performance daily.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Lycée Prot pityayapayat
English Teacher
May 2024 - Today (2 years and 1 month)
Bangkok, Thailand
• • Teaching English to students of various levels and ages. Using multimedia materials to make lessons more interactive and fun.
• • Organizing workshops to develop students' oral and written skills.
• • Organizing activities and role-playing games to stimulate oral communication and improve learners' language fluency.
Lycée Français Bangkok
French Teacher
May 2022 - April 2024 (1 year and 11 months)
Bangkok, Thailand
• • Designing stimulating and attractive educational materials to motivate students and optimize their attention.
• • Teaching French as a foreign language, adapting courses to students' profiles and cultures.
• • Implementing educational projects to motivate and stimulate students' interest in the French language.
Call United
Independent Customer Relations Manager
March 2017 - August 2021 (4 years and 5 months)
England, UK
• • Administrative management and follow-up of client files.
• • Deployment of marketing policy including advertising campaigns, commercial operations, catalogs, and trade shows. Analysis of customer requests, directing them to services and solutions that meet their requirements. Answering inbound calls by quickly handling requests, transferring to specialized advisors if necessary.
• • Building strong relationships with key clients to ensure their loyalty and satisfaction.