Freelancer profile translated to English.
Back to original languageAbout Aymen
With diverse experience in various customer relationship spheres, I believe my listening and analytical skills have enabled me to best meet my clients' needs while being a point of contact for internal teams. This balance allows me to accomplish my mission: satisfying clients.
French
Native or bilingual
English
Conversational
Arabic
Conversational
Can work on-site
Paris (up to 50km)
Experience
- MarmeladeCSMOctober 2022 - July 2023 (9 months)Paris, FranceImplementation of processes at all stages of the user journey:Onboarding, support & ticketing, loyalty, renewal, upsell/cross-sellTraining of employeesImplementation/optimization of tools and KPIs in collaboration with teamsSales
- DriiveMeBusiness Consulting, Operational ManagerDecember 2023 - October 2024 (10 months)• Ensure follow-up of reported incidents and escalations• Be the key contact for a portfolio of clients and our external collaborators• Act as the interface between different internal departments, our external collaborators, and the client
- Bh2eEnergy ExpertApril 2022 - December 2022 (8 months)Paris, FranceProspecting (telephone, email)Development of marketing sheets, design of tracking sheetsAdministrative management
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Education
- Apprenticeship Preparation - Sales RepresentativeOpenClassrooms2021Prep'Apprentissage - Attaché Commercial
- Baccalaureate, STMG (Science and Technology Management and Business)Lycée Jean-Guéhenno2016Baccalauréat, STMG