Freelancer profile translated to English.

Description

Structured and dedicated professional with a commercial background and ongoing further education as a Business Economist HF. Several years of experience in accounting, finance administration, back-office processes, and administrative support.

Through my work at Swiss companies such as Swisscard, Medicall, and Rega, I gained in-depth experience in payment transactions, invoice processing, customer communication, and digital process workflows. I work efficiently, responsibly, and with a high standard of quality.

My focus areas:

• Accounting & Payment Transactions

• Finance Administration & Back Office

• Administrative Process Organization

• Abacus, ERP & CRM Systems

• Professional Customer Communication

• German & English fluent

Thanks to my structured and solution-oriented approach, I reliably support companies with operational and administrative tasks.

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational
French
Basic
Malayalam
Native or bilingual

Workplace preferences

Can work on-site

Zürich (up to 50km)

Swisscard AECS GmbH,
Senior Advisor - Risk Administration
BANKING AND INSURANCE
May 2023 - November 2024 (1 year and 6 months)
Horgen, ZH, Switzerland
• Processing of death benefit files, including timely settlement and collection according to inheritance law.
• Monitored and reconciled credit accounts, processed repayments correctly and promptly.
• Cross-departmental telephone inquiries and solution-oriented customer communication.
• Efficiently managed postal and email inboxes and processed inquiries promptly.
Numerically Affined Multilingual CRM Accounting Microsoft Office
Medicall AG,
Clerk for Benefits Billing
September 2021 - April 2023 (1 year and 7 months)
Wangen-Brüttisellen, Switzerland
• Checked and correctly booked approximately 100 international invoices monthly.
• Written and telephone correspondence with customers and service providers in German and English.
• Correctly billed repatriation assignments and childcare in Abacus.
• Prepared documents for accounting: sorted, coded, and approved.
Rega-Center,
Clerk for Donor Center
January 2021 - September 2021 (8 months)
Zürich Flughafen, Kloten, ZH, Switzerland
• Processed 50+ donor changes daily via post, email, and online forms.
• Multilingual correspondence (DE/FR/EN) with donors and interested parties; reliably clarified concerns.
• Sent donor documents on time, took over quality assurance tasks.