Ayla A.

Partnership development: +24 integrated medico-social structures (Samsah, Ssiad, CMP, social workers, specialized educators...) Operational management: Supervision of 8 sector managers, quality support and skills development Service coordination: Planning and monitoring of +2,500 monthly home interventions; quote preparation and resource management Quality & satisfaction: Beneficiary satisfaction rate of 92% (quarterly surveys); targeted corrective actions to improve service Field HR management: Recruitment, onboarding, and retention of 108 home care assistants; individual and team monitoring Compliance & administrative management: Monitoring of legal and regulatory requirements and obligations in the medico-social sector

Recruitment organization and animation: group sessions, interviews, contracts Disciplinary procedure management: according to legal and conventional framework Payroll variable entry and verification: hours, absences, bonuses Administrative follow-up: Sick leave and accidents; liaison with occupational health services

Write & publish 150+ targeted ads, +40% qualified applications. Source & pre-select 300+ profiles/year, phone & in-person interviews, 25% selected. Advise & manage client relations, analyzed needs, reporting, 90% satisfaction. Administer 120+ contracts (temporary, fixed-term, permanent), 100% successful onboarding. Career follow-up: 80 interviews/year, training plans, +30% key skills.