Freelancer profile translated to English.

Description

Project Manager (ITSM - ServiceNow) - Freelance

14 years of experience

With a 7-year operational background, I wanted to move into a functional role, so I successfully completed a Master's degree in IT Management at ESSEC.

Extensive knowledge in project management (taking into account business constraints, impact analysis, deadline, priority, human and financial resource management), mastery of IT management frameworks (Cobit, Togaf, Iso 27001, Scrum PO, PMI, Itil) are skills I can offer you.

Looking for new challenges, I want to get involved in project manager, Program Director, IT Architect, Business Analyst, IT Audit, ... roles.

Slash/Multipotential in several IT areas (Audit, Architecture, Service Management, Telecom-Video Surveillance, BPMN, Agility).

Very curious and always looking for new challenges, I am convinced that together we can continue to improve the working conditions of many users while respecting the philosophy and ethics of your group.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

SNCF RESEAU
Project Manager (ITSM) / Platform Owner
TRANSPORTATION
May 2019 - Today (7 years and 3 months)
Paris, France
• Guarantee of the operational and functional monitoring of the IT department's ITSM tool (ServiceNow - Paris)
• Scope: Management of 1500 licenses, 700 applications, 500 services, 8000 servers
• Platform budget monitoring: Build: 50K€ / RUN: 250K€
• Responsible for the standardization and industrialization of the platform's needs management processes (Writing specifications, Needs analysis, Technical architecture document writing, service contract, ... Ootb)
• Coordination of MOE teams
• Steering of evolutions and deployments in Agile mode (Version upgrade, Web Service, Workflow)
• Key player in the continuous improvement of ITSM processes, technical watch
• Facilitation of project-related committees (Steering Committee, Operational Committee, User Committee)
• Management of user communication (Yammer, SharePoint, ServiceNow Portal)
Cobit 5 Scrum Itil ServiceNow