Aydin Emreh

Customer service management: Coordination of customer requests (B2B and B2C) via various channels (phone, email, etc.), complaint resolution, and after-sales service file tracking.

Inventory management: Monitoring stock levels, anticipating shortages, and coordinating supplies.

Product creation and management: Writing and SEO optimization of product descriptions to improve online visibility and sales.

Order preparation: Supervision and execution of customer orders, while ensuring quality service.

Team supervision: Briefings on procedures, error correction (e.g., order errors), and implementation of solutions to optimize performance.

B2B and B2C communication: Calls with individual customers and suppliers for managing partnerships and collaborations.

Versatile Tele-advisor for various sectors

At Alta Etic, I had the opportunity to work for a wide range of companies, covering diverse sectors such as tourism, maritime transport, research, charitable donations, e-commerce, and social housing. My ability to adapt to different environments and provide impeccable customer service has allowed me to contribute to the success of several projects and receive continuous training on the specificities of each company.

Companies and missions carried out

Corsica Linea: Management of maritime reservations, information on itineraries, and customer file tracking.

Cereq:

Handling requests for information on studies and publications.

Assisting professionals in their research on training and employment.

Village Club du Soleil: Customer advice on tourist stays, handling reservations, and support before and during stays.

Blood Donation:

Raising awareness about the importance of blood donation among citizens.

Scheduling blood drives and answering donors' questions.

Homair Vacances:

Advice on campsite vacation destinations, reservation management, and tracking customer requests.

Resolving complaints and assisting customers during their stay.

Snow Leader: Management of online orders, delivery tracking, product returns, and after-sales service.

Mosellis: Assisting tenants with administrative procedures related to social housing, managing complaints, and tracking requests.

I had the opportunity to collaborate on numerous projects for other companies and organizations, thereby strengthening my skills and my ability to meet the specific needs of each client.

My versatility and commitment have allowed me to be trained on a variety of projects, which has consolidated my expertise in several areas.

Role: Tele-advisor / Telemarketer for SFR

Main missions:

Handling inbound and outbound calls to advise and guide individual and professional clients.

Achieving commercial objectives in telesales, including promoting and selling phone, internet, and television subscriptions.

Identifying specific customer needs to propose personalized solutions tailored to their expectations.

Professional objection handling to turn hesitant prospects into satisfied customers.

Skills used:

Excellent command of sales techniques, particularly customer discovery and closing approaches.

Customer relationship management with a high level of active listening and persuasive communication.

Ability to work under pressure while meeting or exceeding set objectives.

Effective use of CRM tools (customer relationship management software) to track and optimize interactions.

Problem-solving and complaint handling to ensure a high level of customer satisfaction.

Accomplishments:

Part of the top sellers on the platform due to strong persuasion and customer retention skills.

Consistent maintenance of key performance indicators (KPIs), including conversion rates and number of calls handled.