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Aya SophiaAS

Aya Sophia

Content & Email Marketing VA

€109/day
Bandung, ID
0-2 years

Average response time: 1 hour

About Aya

You focus on growing your business. I handle the content and admin that keeps it visible and running smoothly.

I'm Aya — a certified Virtual Assistant based in Indonesia, with 10+ years of experience in international aviation and luxury hospitality. I've worked with Icelandair, SmartLynx Airlines, and the W Doha Marriott Hotel during FIFA World Cup 2022, where precision, communication, and professionalism under pressure were non-negotiable every single day.

I now bring that same standard to remote support for health clinics, wellness brands, and food businesses — helping them look professional online and stay organised behind the scenes.

What I deliver:

→ Canva designs that match your brand — social posts, carousels, newsletters, banners
→ Email newsletters formatted and ready to send (Mailchimp & MailerLite)
→ Inbox, calendar & document management — so nothing falls through the cracks
→ Market research & lead list building — organised, accurate, and actionable

I'm detail-oriented, responsive, and easy to work with. My background in training 600+ crew members means I communicate clearly, follow through on every task, and adapt quickly to your workflow.

Available for short projects and ongoing part-time collaboration. Let's start with one task and build from there.
  • English

    Fluent

  • Indonesian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Icelandair
    CABIN CREW
    January 2024 - January 2025 (1 year)
    Tashkent, Uzbekistan
    Delivered exceptional in-flight service on international routes, ensuring passenger safety and comfort. Managed onboard communications, coordinated with multicultural crew teams, and maintained high service standards in a fast-paced international aviation environment.
    Customer Service Excellence Cross-cultural Communication Team Coordination Attention to Detail Time Management
  • SmartLynx Airlines
    Cabin Crew
    January 2023 - January 2024 (1 year)
    Jeddah Saudi Arabia
    Provided professional cabin service on international charter flights, ensuring full compliance with safety regulations. Handled diverse passenger needs with cultural sensitivity, managed onboard coordination, and delivered consistent high-quality guest experience.
    Professional Communication Multitasking Under Pressure Crisis & Conflict Management First Aider Team management
  • W Doha Marriott Hotel & Residence
    GUEST RELATIONS ASSOCIATE
    January 2022 - January 2023 (1 year)
    Doha, Qatar
    Managed end-to-end VIP guest experiences from pre-arrival to departure, including personalized email communication for guest preferences, amenities setup, and special requests fulfillment. Coordinated cross-departmentally to ensure seamless service delivery and resolved guest issues promptly to maintain five-star hospitality standards.
    Problem Solving Email Correspondence VIP Guest Management Hospitality Operations Cross-department Coordination

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Education

  • VIRTUAL ASSISTANT CERTIFICATION
    SGB VA Singapore
    2024
    VIRTUAL ASSISTANT CERTIFICATION
  • BACHELOR OF INDONESIAN LANGUAGE &
    Universitas Terbuka
    2014
    BACHELOR OF INDONESIAN LANGUAGE & LITERATURE

Certifications

Skill set

Categories

  • Other