About Aya
French
Native or bilingual
Arabic
Native or bilingual
Experience
- AC ASSISTFOUNDER – AC ASSISTJanuary 2025 - Today (1 year and 5 months)Support for managers in administrative structuring. Implementation of procedures and internal organization. Management of contracts, invoicing, and supplier follow-up. Administrative management and reporting. Strategic and operational support.
- Elite SocietygroupADMINISTRATIVE OFFICER - HRMarch 2024 - Today (2 years and 3 months)File management (students, staff, contracts, agreements, CERFA forms). Submission and follow-up of over 120 files per year (mandates, reminders, corrections, aid). Administrative follow-up: emails, reminders, spreadsheets, archiving, documents. Management of absences, justifications, and payroll variables. Relations with companies/students: placements, signatures, resolution of requests. Management support: organization, scheduling, reporting, prioritization.
- AGENCE DE VOYAGECUSTOMER RELATIONS OFFICERJanuary 2023 - December 2023 (11 months)Greeting and assisting clients (in person, by phone, by email). Creation and booking of trips: flights, hotels, transfers, stays, excursions. Development of personalized quotes according to the client's budget and needs. Management of traveler files: confirmations, invoices, travel documents. Follow-up of payments, reminders, and booking modifications.
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Education
- BACHELOR2022BACHELOR
- TECHNICAL NEGOTIATORNTC2021NEGOCIATEUR TECHNICHO