Axel Noah

 Integrate the CDO (client principal) forecast and plan the assembly of Outbound Call campaigns;  Interpret the CDO Expression of Need as well as the SPEC;  Define and manage CRM development; Analyze the INPUT and Define the avenues of exploitation;  Analyze performance;  Recommend avenues for optimization;  Maintain the bond of trust with the CDO;  Optimize the reliability of AI responses by evaluating and controlling evaluations.

• Creation and updating of training materials;

• Missions in marketing analysis and creation of sales pitches;

• Take ownership and bring training procedures to life on the site;

• Manage a team of trainers;

• Guarantee the achievement of pedagogical and andragogical objectives;

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• Enforce the training plan and internal procedures;

• Support supervisors in defining training action plans;

• Facilitate working groups on specific themes;

• Ensure the skills development of site teams;

• Enrich initial and continuing training modules;

• Define and implement indicators, dashboards and training action plans;

• Take ownership and bring the Quality approach to life on the site (proactive in the Quality organization);

• Control and analyze the quality delivered;

• Guarantee the achievement of qualitative objectives set contractually and within the framework of the Group's Quality Policy;

• Coordinate corrective and continuous improvement actions;

• Support supervisors in defining action plans;

• Ensure the skills development of site teams;

• Enrich initial and continuing training modules;

• Guarantee the monitoring and respect of the NF345 standard on its respective activities;

• Implement indicators, dashboards and associated action plans.