Freelancer profile translated to English.
Back to original languageAbout Axel
Freelance IT technician with several years of experience in IT support, user assistance, and workstation management in demanding professional environments (major accounts, companies, field missions).
I provide L1/L2 support services, Windows workstation deployment and imaging, Active Directory account management, as well as incident and request resolution using ITSM tools such as ServiceNow, Freshservice, and Ivanti. Accustomed to procedures and business constraints, I adapt quickly to client environments.
My areas of intervention also include:
- On-site and remote user assistance
- Configuration and maintenance of secure network printers
- Setup and support of meeting rooms (videoconferencing, projectors, audio/video equipment)
- Hardware diagnostics, maintenance, and component replacement
- Deployment and configuration of user workstations
Rigorous, autonomous, and solutions-oriented, I place great importance on service quality, user communication, and meeting deadlines. My goal is to provide reliable, efficient, and professional support, for both one-time interventions and recurring missions.
Available in the Île-de-France region for on-site or remote interventions.
French
Native or bilingual
Spanish
Basic
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- HaysProximity Support TechnicianJuly 2024 - November 2024 (4 months)Paris, France
- Imaging, installation, configuration, and maintenance of workstations and software
User incident management and resolution via Freshservice (L1 / L2 support)User account administration via Active Directory- On-site and remote user assistance
Configuration and maintenance of network printers with badge authentication- Setup and support of meeting rooms (projectors, videoconferencing equipment, audio/video peripherals)
One-time interventions and travel abroad - BNP PARIBASReferent TechnicianJune 2021 - January 2024 (2 years and 7 months)93100 Montreuil, FranceDeployment and imaging of Windows workstations via PXE and SCCM in a banking environmentDaily use of ServiceNow, Active Directory, and SCCMIT park management (monitoring, maintenance, renewal)Hardware diagnostics and component replacement on laptopsClose collaboration with the network team for master tests and validations during incidentsAnalysis and reproduction of workstation master-related incidentsRole of technical referent and management of a team of 4 technicians
- CCI ParisHelpdesk TechnicianOctober 2020 - April 2021 (6 months)Ile-of-France, FranceUser support: call handling, email processing, and ticket creation via IvantiRemote control via Landesk Remote ControlSAP account unlocking and resettingUser account management in Active Directory
Recommendations
Be the first to recommend Axel
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- First year, Second year STI2D EELycée Jean-Rostand Mantes-la-Jolie2018Première, Terminale STI2D EE
- National Diploma of the BrevetCollège Les Roches Gravées Trois-RivièresNational du Brevet