Freelancer profile translated to English.

Description

I handle the operational management of customer service for companies wishing to offer a smooth, professional, and human experience to their users, in both French and English.

Registered as a micro-entrepreneur in France, I have over 5 years of field experience in multichannel customer support. I have worked in various environments (SMEs, startups, digital products) and supported the evolution of support methods and processes over time. I am comfortable with tools such as Zendesk, Intercom, Aircall, and Google, for daily ticket management as well as for chat, email, or phone support.

Specifically, I can assist with:

• Customer request management and processing

• English-language support for an international clientele

• Support continuity and response quality

• Adaptation of tone and discourse to your product and users

Based in Indonesia, I offer extended operating hours, particularly suitable for European companies needing support outside of regular business hours.

Additionally, I also help individuals and children who wish to improve their English through natural and practical conversations, focused on real-life situations (travel, work, daily life), without an academic approach.

*My daily rate reflects confirmed field experience, immediate operational support, and the ability to intervene effectively in international environments.*

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Brigad
Freelance - Customer Experience, Customer Care
HOSPITALITY
March 2021 - Today (5 years and 3 months)
I currently work as a freelancer for the company Brigad, where I provide operational support within the customer service team. I assist the existing team in daily customer support management, offering reliable and immediately operational reinforcement.

My role involves handling customer requests across various channels (tickets, email, chat, and internal tools), adapting to existing processes and the brand's tone. This multichannel approach allows me to effectively meet user needs while maintaining a high level of quality and consistency in interactions.
Customer Service Multichannel Customer Support Ticket Management B2B and B2C Reliability
Next Level Solutions
Founder - CEO
REAL ESTATE
April 2023 - Today (3 years and 2 months)
I founded Next Level Solutions, a company based in Indonesia, with the goal of assisting investors and owners in managing rental real estate properties, primarily in Bali. The company operates around two complementary areas of activity, combining operational management and strategic support.

The first area concerns the management of investments and rental properties. I am involved in the daily operation of the properties: coordinating operations, monitoring rental performance, maintaining relationships with owners, and optimizing management. This activity aims to secure investments while maximizing profitability, in a specific local context requiring good on-the-ground knowledge.

The second area is dedicated to coaching and supporting owners who wish to structure or improve the management of their rental properties in Bali. I help my clients better understand the operational, organizational, and human challenges related to rentals, whether short or medium-term. The approach is pragmatic, results-oriented, and adapted to the Balinese market.

Through Next Level Solutions, I have developed expertise at the intersection of operational management, customer relations, and entrepreneurship, while operating in an international environment. This experience has strengthened my ability to manage concrete projects, support clients with diverse profiles, and offer reliable solutions in a demanding local setting.
Bambwood
Founder - CEO
ENVIRONMENTAL
July 2020 - Today (5 years and 11 months)
I founded Bambwood, a social-purpose sole proprietorship, with the aim of developing an entrepreneurial project with a positive and concrete impact on the most disadvantaged populations in Indonesia.

Bambwood is based on a B2B model, offering the sale of bamboo products, handcrafted by local artisans. Bamboo was chosen for its ecological qualities, durability, and its importance in the local economy. The project aims to value artisanal know-how while creating responsible economic opportunities.

Beyond the commercial aspect, Bambwood is part of a social and solidarity-driven approach. A portion of the generated revenue is donated to charitable organizations in Indonesia, supporting actions for the most vulnerable people. This approach combines economic activity, social engagement, and support for local communities.

As founder, I managed the project from start to finish: defining the vision, structuring the B2B offering, partner relations, operational management, and coordination with local stakeholders. This experience allowed me to develop a responsible entrepreneurial approach, combining social impact, project management, and customer relations.
CSR Business Development Customer Service English Reliability