Freelancer profile translated to English.
Back to original languageAbout Axel
Senior freelance IT support technician with over 10 years of experience, specializing in assisting users with high demands (Management, Executive Committee, VIP, major group headquarters). Accustomed to premium environments (luxury, group headquarters), I ensure service continuity, confidentiality, and the management's image through personalized, discreet, and responsive support. Dual Windows/Mac expertise, mastery of mobile and collaborative environments (MDM, O365, Teams, meeting rooms), service quality management, and team coordination.
✅ VIP Support | ✅ Workstation Migration | ✅ Ticket Management | ✅ Documentation Writing | ✅ IT Team Coordination
I am available quickly in the Île-de-France region or remotely. Daily Rate: [Negotiable based on mission – Base. €420/day].
French
Native or bilingual
English
Fluent
Can work on-site
Sainte-Geneviève-des-Bois (up to 30km), Paris (up to 20km)
Experience
- WENDELIT Service Desk EngineerPRIVATE EQUITYMay 2024 - Today (2 years and 1 month)Paris, France• Maintain an optimal service level for internal VIP users.• Resolve incidents and ensure the availability of collaborative tools.• Problem diagnosis, ticket management on FreshService, MTR room maintenance, Teams/Polycom meeting support.• Train operational staff on the use and maintenance procedures for newly installed or modified equipment.• Prepare, configure, and deploy smartphones and tablets (iOS and Android via Jamf / Intune).• Intervene in case of loss or theft (remote locking, data erasure)
- VIVIT Operations Referent - Louis VuittonLUXURY GOODSFebruary 2024 - April 2024 (2 months)Paris, France• Asset Inventory Management• Writing operating procedures to harmonize and ensure the reliability of professional practices.• Improve IT operations coordination between departments.• Optimization of internal processes and reduction of critical escalations
- WENDELIT ConsultantPRIVATE EQUITYJanuary 2023 - December 2023 (11 months)Paris, France• Provide quality support for high-level users.• Device management, incident diagnosis, user support• Prepare, configure, and deploy smartphones and tablets (iOS and Android via Jamf / Intune).• Intervene in case of loss or theft (remote locking, data erasure)• Configuration via Intune/JAMF, iOS/MacOS support, meeting room maintenance.• Problem diagnosis, ticket management on FreshService, MTR room maintenance, Teams/Polycom meeting support.
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Education
- T.A.I, Technologie / technicien en informatiqueCCDC / CRFP2011T.A.I, Technologie / technicien en informatique
- BAC STI Génie Electrotechnique, Technologie / technicien du génie électrique, de l''électronique et des communicationsLycée Charles Coeffin2008BAC STI Génie Electrotechnique, Technologie / technicien du génie électrique, de l''électronique et des communications