Freelancer profile translated to English.

Description

I master the entire sales process: from strategy creation, to the first cold calls, up to the last upsell. I am used to interacting with all types of prospects, from VSEs/SMEs to large CAC 40 accounts.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

GETCLONE
Sales Account Manager
January 2022 - January 2024 (2 years)
Played a key role in contributing to a 700% increase in the number of partner restaurants. Partnership Development: Creation and management of a solid pipeline of restaurants to operate virtual brands such as Coquillettes, JFK, and Walida. Strategic Brand Growth: Close collaboration with marketing teams to develop and launch new virtual brands adapted to delivery platforms. Revenue Optimization: Upselling 2 to 3 additional brands per restaurant, thereby increasing existing partners' revenue streams. Operational Coordination: Optimization of pre and post-signature processes, ensuring smooth integration and continuous partner support. Cross-Team Collaboration: Sharing best practices and insights between teams, enabling continuous improvement of sales strategies to maximize partner success.
UBER
B2B Business Developer (Ariane project)
January 2021 - January 2022 (1 year)
Contributed to the successful expansion of the Ariane project in an international environment. Onboarding & Conversion: Contacting independent drivers, guiding them through the activation process on the Uber platform. High-Volume Sales: Managing a high volume of daily calls, ensuring effective prospect conversion while maintaining a high level of service. Process Optimization: Developing a deep understanding of the driver acquisition funnel, allowing for improved conversion rates. Multicultural Communication: Working in an English-speaking environment, interacting with a wide range of multicultural prospects. Market Expansion Support: Contributing to the project's success, laying the groundwork for expansion into the Polish and Italian markets.
NETFLIX
Team OPS
January 2017 - January 2018 (1 year)
Ensured a smooth user experience in the Swiss, French, and Canadian markets by managing technical support and service quality. Issue Resolution & Escalation: Identifying and resolving bugs reported by users, escalating complex cases to the IT teams in Los Angeles. Customer Conflict Management: Managing technical disputes, thanks to in-depth knowledge of the product and broadcast systems. Market-Specific Support: Collaborating with regional operators to ensure optimal service levels and resolve local issues.
2017 - 2018