AFFreelancer profile translated to English.
Back to original languageAbout Awa Fall
+12 years of experience, more than half of it internationally, dedicated to a single mission: transforming organizations through operational excellence and human leadership.
I have led performance and transformation programs in +13 countries (Europe, Africa, North America, Asia) for groups like Keolis and Safran, supporting multicultural teams on issues of productivity, service quality, and managerial transformation.
My approach: combining strategic vision with on-the-ground implementation. I help companies build robust management systems, streamline their processes, and align performance with a true collective spirit. I structure quality management systems, deploy ISO 9001 and Lean initiatives, and align processes with business objectives and customer expectations.
My key expertise:
• International performance diagnostics and deployment of Lean / Operational Excellence initiatives
• Strategic support for Management Committees and subsidiary directors
- Audit and optimization of international processes (mapping, standardization, continuous improvement)
• Implementation and support for ISO 9001 certification: compliance, non-conformity management, operational quality improvement
• Deployment of Quality Management Systems (QMS) and management routines (KPIs, PDCA, risk management)
• Training and multicultural change management to embed quality culture and performance
• Structuring of international operations and international business development
Entrepreneur since 2020, I have also managed import-export activities, which strengthens my practical understanding of business, logistical, and cultural challenges between continents.
My goal: to help companies globalize intelligently with solid processes, aligned standards, and teams committed to sustainable performance.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Keolis GroupInternational Program Manager for Industrialization and TransformationTRANSPORTATIONAugust 2023 - June 2025 (1 year and 10 months)92400 Courbevoie, FranceAt Keolis, I led the design and deployment of an international operational excellence program, covering 11 key pillars, rolled out in 13 countries with diverse cultural and operational contexts.My role combined strategic consulting, support for local management, and on-the-ground operational deployment, with a strong emphasis on team buy-in.Key responsibilities:+ Design and structuring of a group operational excellence program (vision, pillars, governance, tools).+ Strategic support for subsidiary directors in the implementation and local adaptation of the systems.Roadmaps, priority arbitration, and implementation of management routines to secure long-term results.+ Design and delivery of training (Management Committees, managers, team leaders) complemented by e-learning, which generated +60% participation across the group, accelerating the adoption of new practices.+ Facilitation of a network of ambassadors (7 countries) and technical workshops to align standards and disseminate best practices among subsidiaries.+ Gains achieved: In India, a 20% reduction in driver training time while increasing productivity by 20%; in Canada (Waterloo), an improvement in service quality scores by 1 to 3 points.
- HeneoContinuous Improvement and Innovation Project ManagerREAL ESTATEMarch 2021 - July 2023 (2 years and 4 months)Paris, France+Definition of the innovation policy and service quality management system for a service company, with a highly structured process-based approach.+Construction of the progress plan and its roadmap, with 80% of actions completed, which reduced customer friction and improved operational risk management.+Deployment of a process-based risk management approach: mapping, business reference framework, governance, and cross-functional management rituals to secure operations.+Management of a customer extranet project and implementation of a complaint management tool covering 500 active clients, to improve transparency, traceability, and responsiveness.+Facilitation of technical workshops (by site, by sector, cross-departmental) and QWL (Quality of Work Life) initiatives (manager community, "clim' acteurs", subject matter experts, seminars) involving 141 employees.
- Safran SeatsLean Manufacturing ManagerAVIATION AND AEROSPACEJanuary 2018 - February 2020 (2 years and 1 month)Paris, France+Deployment of a process-based management approach compliant with ISO 9001:2015 to ensure quality and compliance on critical production lines.+ Implementation of a production crisis management room, leading to a 50% increase in productivity through faster problem-solving and better coordination.+ Deployment of a Lean strategic plan (QRQC, 5S, DMAIC, etc.) which reduced bottlenecks by 40% and improved delivery reliability.+ Harmonization of performance processes and procedures across 3 production sites in France and internationally, to align standards and reduce variations.+ Training and methodological support for production teams to embed Lean tools in daily operations (problem-solving, visual management, flow).
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Education
- Master of ScienceArts et Métiers- ENSAM2018Mastère Spécialisé
- MasterINSSET2014Master
Certifications
- Black Belt LeanUL6S2025
- CPIM1: Basic of Supply Chain ManagementArts et Métiers2018