About Austin
I am a certified, high-performing Systems Engineer and Microsoft 365 Cloud Specialist with over 5 years of hands-on experience managing infrastructure, cloud environments, and robust network security protocols. My career is defined by a proven track record of maintaining 99.9% uptime for critical operations, spearheading seamless corporate cloud migrations, and securing organizational data against modern threats.
With a deep technical toolkit spanning CompTIA (A+, N+, Server+, Security+), Azure environments, and advanced network engineering, I help businesses optimize their digital infrastructure, automate user workflows, and build secure, resilient environments.
Afrikaans
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Staff Domain,NorthcliffIT systems administration tech supportTECHFebruary 2025 - Today (1 year and 5 months)Randburg, South Africa• ● Server & infrastructure management :Oversee and maintain server health and performance records,ensuring 99,9% uptime for critical operations• ● Security protocol : Enforce rigorous IT security protocols and data backup strategies to protect organizational integrity and ensure compliance with industry standards• ● Microsoft 365 Administration: Lead the configuration and management of Microsoft 365 environments, including user permissions, application deployment and cloud security settings• ● Technical problem resolutions : diagnose and resolve complex hardware, software and connectivity issues, acting as final escalation point as second level support• ● Process optimization : Collaborate with cross functional teams to refine support workflows and enhance the overall user experience through documentation and performance tracking• ● Strategic Documentation : Maintain comprehensive technical documentation and system logs to support long term infrastructure planning and audits
- IT Tech Services,technicianNovember 2023 - February 2025 (1 year and 3 months)Northcliff, GT, South Africa• ● Infrastructure & Server Maintenance : Managed the installation and ongoing maintenance of Windows and MacOS software environments, ensuring optimal system performance and reliability• ● Security & Data Governance: Implemented and monitored IT security protocols, overseeing comprehensive data backups and recovery operations to safeguard company assets• ● Microsoft 365 Migrations: Spearheaded user migrations to Microsoft 365 including the management of the email systems, password security and cloud storage configurations• ● Advance Network Configurations : Engineered and maintained complex network configurations to ensure seamless connectivity and minimal downtime across the organisation• ● Technical Asset Management: Resolved Critical hardware and software failures through systematic troubleshooting and performance audits• ● Unified Communication Support : Administered and supported Euphoria VoIP telephone systems, ensuring clear and reliable communication channels for all departments
- Equipment Café,Operations & IT Systems AssistantMarch 2022 - October 2023 (1 year and 7 months)Parkville, PA, USA• ● Digital Inventory & Systems Support : Managed Digital inventory systems within the packing department ,• ● Showroom Technology : Oversaw the maintenance of the showroom display technology and point of sale• ● Small Business IT Troubleshooting Acted as the go to technical resource for staff resolving hardware and connectivity issues to maintain daily business continuity
Recommendations
Be the first to recommend Austin
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- CompTIA A+, CompTIA N+, CompTIA Server +, CompTIA SecurityCompTIA A+, CompTIA N+, CompTIA Server +, CompTIA Security
- Microsoft Dynamic sales profession, Microsoft 365Microsoft Dynamic sales profession, Microsoft 365
Certifications
- IT EngineerOPTIMI COLLEGE2022