APAbout Ausra
I help companies strengthen client relationships, grow accounts, and deliver customer success. With 10+ years of experience in B2B, SaaS, and tech, I specialize in ensuring clients not only stay but expand - turning partnerships into long-term growth.
What I bring to the table:
Strong background in account management and customer success across multiple industries
Proven ability to retain and grow key accounts through trust, consultative approach, and strategic upselling/cross-selling
Experience opening international markets by building the right local partnerships
Leadership in coaching and mentoring teams to deliver excellent client experiences
Skilled in negotiation, relationship management, and delivering measurable revenue growth
Proficient with Microsoft Dynamics, HubSpot, Pipedrive, Jira
Typical projects I support:
Account management strategy and client success optimization
Renewal, upsell & cross-sell process design
Business development for SaaS, tech, and B2B companies
Expansion into new markets through partnerships
Building scalable account management & customer success
Clients value me for my ability to protect revenue, uncover growth opportunities within existing accounts, and create a premium client experience that drives loyalty and expansion.
English
Native or bilingual
Lithuanian
Native or bilingual
Finnish
Basic
Can work on-site
Helsingfors (up to 50km)
Experience
- KioskedHead of Business DevelopmentAugust 2021 - Today (4 years and 10 months)Helsinki, FinlandKiosked is a Helsinki-based ad technology company specializing in programmatic advertising solutions. The company provides high-performance ad formats for publishers, optimizing revenue without compromising user experience. With a global footprint and a lean team, Kiosked serves clients across Europe, Asia, and the Americas.After several years in the company, I took on the Head of Business Development position to execute a growth strategy focused on expanding Kiosked’s presence in key international markets — specifically Far East Asia and Latin America. My mission included hiring, building, and mentoring a high-performing commercial team, and aligning them around our product, sales methodologies, and customer service excellence to uplift revenue and deepen market penetration.Key responsibilities:
- Manage Kiosked’s 10 largest global clients
- Lead daily B2B sales efforts, reaching out to major digital publishers through targeted sales campaigns
- Lead a small sales team, mentoring them on adtech, digital media, and client strategy
- Develop and implement scalable sales tools and processes to boost efficiency
- KioskedGlobal Account ManagerJanuary 2018 - August 2023 (5 years and 7 months)Helsinki, Finland
- Built and maintained long-term relationships with digital media clients, including C-level decision-makers
- Drove client KPI growth by implementing targeted strategic initiatives and performance optimization plans
- Analyzed daily performance using QlikView to inform data-driven recommendations and actions
- Planned and executed quarterly account strategies aligned with business revenue goals
- Collaborated with Engineers and Data Specialists to deliver tailored technical solutions to client needs.
Top achievements:*Achieved 300% revenue growth for a major digital publishing client within four months through performance analysis, close collaboration with engineers, and continuous strategic dialogue- Maintained a 95%+ client retention rate by building strong, trust-based relationships across global markets
- Managed and expanded high-value digital publishers in North America, Australia, the UK, Germany and Malaysia
- Revitalized underperforming accounts, turning them into consistent revenue contributors
- TeliaB2B Project ManagerJuly 2012 - January 2015 (2 years and 6 months)Vilnius, Lithuania
- Managed a portfolio of 80+ major Lithuanian clients across IT, automotive, logistics, and retail — often navigating complex org structures and long sales cycles
- Took initiative to identify account challenges and launch tailored sales projects, turning static accounts into active, long-term partners
- Visited clients and led direct conversations with C-level executives and IT managers, building credibility through deep business understanding rather than templated pitches
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Education
- Master of Business AdministrationLaurea University of Applied Sciences2023Master of Business Administration
- Bachelor in Human ArtsVytautas Magnus University2006Bachelor in Human Arts