Aurore M.

AM Élite Coordination supports you in structuring and optimizing your VSEs/SMEs.

🎯 Objective: Transform your internal organization into a true performance driver.

🛠️ Our Expertise

Each mission is designed to precisely address your challenges:

• 📊 Strategic Analysis & Management: Key data interpretation, reporting, tailored advice, and decision support.

• 📂 Administrative Management: Daily administrative and accounting follow-up, task coordination, and process reliability.

• 🗓️ Team Planning & Coordination: Schedule development, advice, field support, and execution monitoring.

• 🧭 Management Support: Consulting, structuring, and change management support.

• 💬 Customer Relations: Follow-up, development, and management of customer feedback, retention actions, and commercial gestures.

• 👥 Human Resources: Pre-recruitment, complete employee follow-up, drafting, and manager support.

• 🎓 Training & Coaching: Team training, follow-up video calls, creation of educational tutorials.

✨ Our Signature

Tailored, rigorous, and agile support, designed to free executives from operational constraints and allow them to focus on the essentials:

💡 their business

📈 their growth

🚀 their vision

🔐 Discretion, reliability, adaptability: more than a service, a custom trusted partnership.

📍 Loire & Rhône-Alpes Regions – 4 establishments supervised

As a multi-site director, I was fully responsible for 4 restaurants across two regions, with a comprehensive approach combining operational management, strategic planning, and field support:

🧩 Global Management:

• HR Management (schedules, onboarding, recruitment, interviews)

• Administrative follow-up and legal compliance

• Financial supervision, cost tracking, profitability analysis

👥 Management & Training:

• Training for managers & department heads

• Leading internal conferences & individual coaching

• Personalized managerial follow-up, team coaching

🛠️ Field Operations:

• Active presence in the establishment, support during service

• Optimization of processes & work ergonomics

• Implementation of new internal procedures

🧼 Hygiene & Safety:

• Standards monitoring, audit management & corrective action plans

• Daily monitoring of compliance & staff safety

📊 Analysis & Management:

• Weekly/monthly report writing (financial and qualitative)

• KPI analysis, strategic recommendations

• Reporting tools & performance reviews

🚀 Development & Commercial Animation:

• Menu & pricing creation, online listing

• Product launches & commercial operations

• Local prospecting, network & event animation

💼 This role allowed me to develop a 360° view of multi-site management, sharpen my analytical, organizational, and leadership skills, while cultivating operational excellence in the field. I continue to work with this group today.

📍 Flagship Restaurant – Courtepaille Training Center - Transition to homemade cuisine

💼 Autonomous role – complete site management

🔹 Management & HR

- Recruitment, onboarding, and supervision of front-of-house & kitchen teams

- Schedule creation, staff optimization based on activity

- Ongoing training for teams on new house processes & service standards

- Leading meetings, implementing managerial rituals

🔹 Quality & Customer Experience

- Implementation and adherence to quality standards related to the brand's transformation

- Customer satisfaction monitoring and feedback management

- Constant vigilance for improving the customer journey in the dining room

🔹 Operational & Strategic Management

- Daily supervision of production & service

- Rigorous monitoring of key indicators (Revenue, food cost, payroll, gross margin)

- Weekly & monthly analysis for management

- Implementation of action plans for performance optimization

🔹 Development & Compliance

- Obtaining the operating permit (Permis d'exploitation)

- Monitoring food safety, HACCP standards & hygiene in dining room/kitchen

- Active participation in revitalizing the brand image

- Supplier selection, major works management

📈 Overall Mission: Ensure the transition to a more qualitative new brand positioning, lead change in the field, and guarantee the upgrade of the establishment, while meeting economic and human objectives.