Aurore Honvo, Support client

Freelancer profile translated to English.

Back to original language

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

CREDIT AGRICOLE
Customer Success Manager / Support
BANKING AND INSURANCE
March 2024 - February 2026 (1 year and 11 months)
Montrouge, France
• Supporting individual and professional clients on digital banking journeys.
• Managing account openings and activations.
• KYC / KYB file control and validation.
• Handling customer incidents and follow-up until resolution.
• Coordination with back-office, compliance, and support.
• Monitoring quality, satisfaction, and productivity KPIs.
Hellio
Customer Relationship Officer / Operations
ENERGY AND UTILITIES
April 2022 - May 2024 (2 years and 1 month)
Paris, France
• Supporting individuals and professionals on energy renovation schemes.
• Administrative follow-up of energy grants and financial aid files.
• Collection, verification, and validation of supporting documents.
• Processing customer requests and following up with partners/installers.
• Coordination with internal teams to expedite files.
• Improving customer satisfaction and meeting processing deadlines.
Groupama
Customer Advisor / Insurance Support
BANKING AND INSURANCE
March 2021 - May 2022 (1 year and 2 months)
Paris, France
• Managing multi-channel customer requests.
• Follow-up of contracts and administrative files.
• Handling complex requests.
• Personalized customer advice.
• Compliance with regulatory procedures.
• Contribution to customer satisfaction and loyalty.

Check out Aurore's experience

Be the first to recommend Aurore

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

CRM Consultant

Office Manager