Aurore Cillieres

Hello,

Aurore**, independent telephony advisor** since 2022 and customer relations professional since 2015, I support various companies (crafts, training, energy, well-being, automotive, etc.) in the outsourced management of their remote customer relations in B2C and B2B.

I mainly intervene on:

• **Outgoing calls**: subscription follow-up and renewal, follow-ups, closing;

• Satisfaction surveys and database qualification;

• Customer loyalty and after-sales service;

• Complete remote customer relations management by phone.

Recognized for mylistening skillsand myunderstandingof customer situations, I provide clear and adapted communication to various interlocutors. On the phone,smilingand tone are as important as words: they help establish a climate of trust from the first few seconds. My professional curiosity drives me to delve deeper into subjects and seek additional information when necessary.

Organized and reliable,I respect deadlines and ensure rigorous processing of entrusted missions.

Available for remote work (14 hours/week) for one-off or recurring missions.

Looking forward to discussing.