Aurore M.

Your prospect needs to beguided to become your client.

Yet, most entrepreneurs unintentionally build a maze.

✓ You have the expertise.

✓ A website.

✓ Social media.

You're doing everything right.

Yet, your online presence demands a lot of effort…

Result:

→ visitors who leave,

→ prospects who hesitate

→ and missed opportunities.

I help solopreneurs and VSEs build anonline journey that attracts their future clients.

• LinkedIn Profile

• Website & Landing Pages

• Google Business Profile

• Instagram

→ what you do

→ for whom

→ why choose you

✓ Clear and assertive positioning

✓ Visitors who immediately grasp your value

✓ More qualified leads

Being visible is no longer enough.

You still need to be understood… and chosen.

I participated in the preparation and deployment of a customer service chatbot, analyzing and compiling the necessary data for its learning and performance.

My missions:

• Chatbot Training: analyze customer interactions, structure responses, and optimize scenario relevance.

• E-commerce Content Management:uploading and updating product visuals and descriptions to ensure a consistent customer experience on the site.

•Collaborate with product and marketing teamsto ensure the quality and consistency of digital content.

→ Improved chatbot response relevanceand reduced customer request processing time.

**→ Optimized product presentation**, ensuring a clear and engaging user experience.

→ Contribution to a complex digital projectin a limited time, demonstrating rapid adaptation and versatility.

I coordinatedthe integration of a website and a connected sales CRMtooptimize the customer experience and streamline user journeys.

My missions:

• **Design intuitive and logical customer journeys**, aligned with the needs of users and sales teams.

•Structure and automate internal processesand digital tools to facilitate appointment scheduling and conversion.

• **Ensure a consistent and fast experience**, both for the customer and the team, by reducing friction and bottlenecks.

•Collaborate with marketingand sales teams to maximize the effectiveness of digital tools and improve operational results.

→Increased conversionof visitors into customers through a simplified journey.

→Reduced processing and follow-up timefor the sales team.

• Implementation of scalable tools and processes for aharmonized customer experience across all touchpoints.