Freelancer profile translated to English.
Back to original languageAbout Auriane
Project and operations management professional, I operate at the interface between operational coordination, client relations, and strategic steering.
With a background in marketing, communication, and hospitality, I have developed a versatile profile capable of managing projects end-to-end, from planning to execution, with a strong sense of service and performance.
My experience in hospitality and in event and marketing project management has allowed me to master demanding environments, combining operational constraints, team coordination, and process optimization. I work on both administrative and organizational matters (invoicing, scheduling, supplier follow-up) and on client relations, multi-channel communication, CRM, and digital tools.
Comfortable in dynamic contexts, I know how to structure, prioritize, and move projects forward, while maintaining a high level of service quality. I am now looking to join an organization where I can actively contribute to operations management and project steering, bringing an approach that is rigorous, cross-functional, and focused on continuous improvement.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris (up to 15km)
Experience
- Passy EiffelExecutive AssistantHOSPITALITYAugust 2025 - Today (1 year)Paris, FranceAdministrative and operational management: invoicing, supplier follow-up, payroll preparation, and staff scheduling.Client management: customer relationship follow-up, handling requests and complaints.Optimization of hotel performance using PMS: revenue management and yield management.Development of customer relationships and communication management via CRM: sending emails, managing reviews, and loyalty actions.Technical project management: preparation and monitoring of room renovation works.Support to management: contribution to continuous improvement strategy and service quality.
- Bonsoir MadameReceptionistHOSPITALITYJanuary 2025 - July 2025 (6 months)Paris, FrancePersonalized welcome and assistance to guests, management of check-ins/check-outs and reservations via PMS.Daily coordination with housekeeping and F&B teams to ensure a seamless guest experience.Management of specific requests and proactive resolution of delicate situations to maintain a high level of guest satisfaction.
- DoctolibAssistant Event & B2B Marketing Project ManagerHEALTH AND WELLNESSJuly 2024 - December 2024 (5 months)Paris, FranceEvent Management: Organization of administrative, logistical, and operational aspects of B2B events (trade shows, conferences) in coordination with sales teams and partners.Event Communication Strategy: Development of multi-channel strategies (emails, social media, push notifications) to increase visibility, awareness, and generate leads.Content Marketing: Creation and distribution of materials (flyers, videos, web content) adapted to events to enhance participant experience.Digital Optimization: Content management on WordPress, SEO improvement, and development of interactive content to engage prospects.
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Education
- EmLyon Business School - BBAEm Lyon2022Global bachelor en management
- Msc International Marketing & Business Development - Skema BSSkema BS2023Master of science degree and the "Diploma of Specialised Studies in International Management" (DESMI), a degree approved by France's Ministry of Higher Education, Research and Innovation. Brand management, Innovation & creativity, Strategic marketing, Marketing analytics, Consumer insights, Digital marketing, Application of operational marketing, Sales & business development.