Freelancer profile translated to English.

Description

A transformation is not just about deploying a new tool. It is primarily systemic. It affects the organization, the business, the skills, and the teams. Each of these levers is inseparable from the others. It succeeds when it meets the needs of the business, grows the teams, and supports the company's ambitions.

For nearly 15 years, I have been supporting companies in their organizational and IT system transformation projects, from scoping to implementation.

Before proposing solutions, I seek to understand. I am interested in the business and the real functioning of the organization, I observe the ground, I listen to the teams, and I identify what is truly hindering the project. It is often in the invisible that the real levers are found.

To do this, I bridge the gap between business needs and solutions (AMOA), I manage projects, I support change, and I implement continuous optimization and improvement approaches.

I provide structure and pace, I facilitate exchanges and decisions to allow the project to move forward under good conditions.

I intervene in particular for:

◆ Structuring or restructuring the organization, operational management, and activity steering tools.

◆ Deploying or integrating solutions, supporting teams until they are adopted.

◆ Getting a troubled or at-risk project back on track, securing its execution, and recreating collective momentum.

Whatever the context, my goal remains to build useful solutions that are understood and truly adopted by the teams.

📍 Based in Brittany, I intervene in person, in hybrid mode, or remotely according to needs.

Do you have a project in mind or a situation to clarify? Contact me and let's take the time to discuss it.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Rennes (up to 50km), Lorient (up to 50km), Saint-Brieuc (up to 50km), Nantes (up to 50km), Brest (up to 50km)

CERAP
Project Manager, Transformation & Digital Journeys
BANKING AND INSURANCE
September 2025 - May 2026 (8 months)
Rennes, France
In a context of strategic transformation related to the integration of a new subsidiary within the group, I was involved in a project to transform and digitize customer journeys, with significant operational and organizational challenges.

The scope mainly covered the user journeys for several digital platforms (customer portals) as well as a dedicated business tool, involving multiple stakeholders.

My role consisted of structuring and securing the project, by clarifying business processes and supporting the harmonization of practices in a multi-entity environment.

I ensured the coordination of stakeholders (business, operational teams, IT) and worked closely with product teams and the competence center, particularly on translating needs and monitoring functional evolutions.

I modeled internal and user journeys in an end-to-end logic, integrating different levels of interaction (customers, HR, IT teams), to ensure the consistency and clarity of the journeys.

I also designed the support materials (user guides, tutorials, FAQs) and managed the testing phases with the business teams, to validate the solutions in real conditions and adjust the journeys.

This intervention helped to make the journeys more reliable, structure practices, and lay the foundation for sustainable transformation, focused on usage and user experience.
Organizational Transformation Digital Transformation Change Management Process Improvement Operational Steering
GROUPE GRENAT
Project Manager, AMOA – Integration & Deployment of Solutions
DIGITAL AND IT
March 2023 - January 2025 (1 year and 10 months)
Brest, France
As a project manager and AMOA consultant, I managed transformation projects around commercial, accounting, and financial management solutions for a portfolio of 130 companies, particularly in the construction and trade sectors.

I led integration, migration, and transformation projects from end to end, from scoping to deployment, supporting clients in adapting solutions to their operational needs and evolving their ways of working.

In parallel, I structured project management methods, notably through the deployment and automation of tools (Jira, Confluence), to ensure reliable tracking, harmonize practices, and strengthen collective efficiency.

I also designed and deployed a comprehensive knowledge base (solutions, configurations, procedures), as well as support systems to improve the quality of customer interactions and promote user autonomy.

In a logic of global optimization, I redesigned and digitized the training organization's activity by structuring programs and courses. This transformation led to a fourfold increase in training activity and a 50% reduction in user support requests.

All these actions contributed to stabilizing support systems and laying the foundation for continuous improvement, facilitating future developments and the maturity of organizations.
Project Management Organizational Transformation Change and Transformation Management ERP System Customization Training Engineering
Groupe Simon-Chouteau
Group Training Manager | Transformation / Transition Mission
MECHANICAL ENGINEERING
March 2021 - June 2022 (1 year and 3 months)
In a context of developing the group's training activities, I took over and revitalized a struggling Group training organization (2 centers in the West of France), with challenges in recruitment, structuring, performance, and compliance.

I defined and managed the skills development plan for 1,250 employees across 86 sites (20 companies), by restructuring job roles, regulatory frameworks (safety), and onboarding processes.

I supervised a team of 7 employees focused on developing and structuring the business, and designed a comprehensive training offer (trades, safety, apprenticeships, professional contracts) aligned with the group's objectives.

I also reconfigured and deployed a skills management tool across agencies to ensure reliable usage and structure steering.

Finally, I managed compliance (Qualiopi) and optimized the training system (+950 sessions/year, budget >€1M), generating €120K in savings while improving overall efficiency.

This intervention helped to durably stabilize and structure the training activity, ensuring its continuity and laying the groundwork for its development in a sustainable organization.
Training Engineering HR Consulting Skills Development Plan Qualiopi Multi-site Management