Freelancer profile translated to English.
Back to original languageAbout Aurelie
You run an agency or a service company with +€1M in annual revenue. It runs. And yet, everything still comes back to you.
What I do
I act as an outsourced COO: your strategic and operational right-hand. I build the system with your teams, week after week.
In 90 days, I implement:
- Clear governance and decision-making rules
- Roles and responsibilities by department, with no grey areas
- Documented and actually applied processes
- A control dashboard: margin, profitability per project, KPIs readable by Monday morning
- AI and automation, where the structure is ready
What sets me apart
I don't come alone. A complete operational unit:
- Aurélie: strategy, governance, financial management
- Théo: automation and AI
- Carina: OBM, project management, execution
An Operations department, for a fraction of the cost of an in-house COO.
Results
- Weaver (web & development agency): +38% revenue. Operational system created from scratch, project tracking implemented.
- Hyffen (SEO/GEO agency): operational system and project profitability tracking.
- Level Up (media buying & coaching agency): +28% revenue in 12 months, back-office built from scratch, 3 key hires.
- Golden Hire (HR agency): 50h to 30h per week for the CEO, complete Notion system, delegation in place.
My commitment
If after 90 days your operations haven't freed up 5 hours per week for you, I'll extend the support at no extra cost.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- AO Conseil IncFractional COO / Outsourced COOJanuary 2024 - Today (2 years and 6 months)Montreal, QC, CanadaWhat I implement in 90 days — the Agency Operating System™:→ Clear governance and decision-making rules→ Roles and responsibilities by department, with no grey areas→ Documented and actually applied processes→ Performance tracking system using useful indicators (not micromanagement)→ Integration of AI and automation where the structure is readyMy commitment: if after 90 days your team hasn't freed up at least 5 hours/week for you, I'll extend the support at no extra cost.
- Banque Nationale du CanadaSenior Consultant - Transformation & Change ManagementFebruary 2022 - January 2024 (1 year and 11 months)Montreal, QC, Canada• - Develop and oversee the execution of leadership engagement and user readiness• - Plan and oversee communication and training activities related to changes• - Measure the impact of changes and reinforce adoption• - Develop change management strategies for major IT projects (O365, CRM, ERP, etc.) and transformation projects (process optimization, capacity management, reorganization, etc.)
- Gestion privée 1859 Banque Nationale du CanadaSenior Consultant - Continuous Improvement and TransformationFebruary 2018 - February 2022 (4 years)Montreal, QC, Canada• - Managed multiple banking and credit process improvement initiatives in branches across Quebec, Ontario, Alberta, and Vancouver• - Identified challenges and tailored solutions for internal and external clients to increase operational efficiency, automate processes, and improve customer experience.• - Designed and facilitated leadership and GP1859 team alignment workshops to clarify and harmonize roles and responsibilities across all branches and support change management efforts.• - Defined and implemented the COVID crisis plan for the sales force (+250 employees) by working directly with regional branch vice presidents.• - Structured my team by implementing the JIRA tool to better coordinate project delivery and strengthen collaboration.• - Created Power BI dashboards for executives (CEO, VP) to track GP1859 key performance indicators (first-time-right, quality control)• - Facilitated training on cultural transformation (internal competition among employees to promote empowerment, facilitated training on cultural transformation for BNC Wealth Management, +2000 employees)• - Obtained accredited trainer status for agile methodologies.
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Education
- Lean Six Sigma Certification - Green Belt LevelCertification Lean Six Sigma - niveau Ceinture Verte
- Executive Master in Performance Management and Corporate FinanceUniversité Paris Dauphine2017Master exécutif en pilotage de la performance et finance d'entreprises