Freelancer profile translated to English.
Back to original languageAbout Aurélien
🤖 AI & Automation Expert with 5+ years of experience in SaaS process optimization
Specializing in the design and deployment of automation solutions for Support, Customer Success, and Operations teams, I help scale-ups and tech companies to:
✅ Reduce repetitive manual tasks by 50-70%
✅ Improve customer experience through conversational AI
✅ Connect your tools (Zendesk, Freshservice, CRM, etc.)
✅ Structure your data and workflows for AI
🔧 My technical expertise:
- Automations: Make (expert), Zapier, n8n...
- AI: ChatGPT API, Pluno, conversational agents, Dust
- Integrations: REST API, webhooks, middleware...
- Tools: Zendesk, Freshservice, Notion, Airtable, Google Workspace...
- No-code/Low-code: Lovable, Bubble, Softr...
📊 Concrete results:
- Bi-directional Freshservice ↔ Zendesk automation (Make)
- Conversational AI integration for customer support (Pluno)
- Optimization of Zendesk templates and workflows
- Reduction of ticket processing time by 30%
🎯 My approach:
Audit → Design → Build → Training → Continuous Optimization
I don't just advise: I build and deploy solutions with you.
💼 Currently at Innovorder (foodtech, 90 people)
🎓 Savignac School Alumni
🌐 Portfolio: aurelienwel.lovable.app
French
Native or bilingual
English
Fluent
Italian
Fluent
Can work on-site
Paris (up to 50km)
Experience
- InnovorderTeam Leader Support / AI & Automation SpecialistApril 2024 - Today (2 years and 2 months)Paris, FranceGlobal impact: more efficient support, teams focused on added value, and an organization infused with the integration of AI at the heart of its operations.
- InnovorderLearning & Operations SpecialistSeptember 2022 - June 2024 (1 year and 9 months)Paris, FranceOrganize dynamic training sessions for internal, external, and partner teams, ensuring continuous skill development. Innovate the Product Academy by developing creative onboarding programs.Monitor global learning trends, integrating best practices for a quality learning experience. Create interactive learning paths with skill blocks and quizzes, while establishing skill matrices.
- InnovorderCustomer Success ManagerSeptember 2021 - September 2022 (1 year)Paris, FranceClients followed and deployed:• - Italian Queen• - Suprem Food Court• - ilia• - numerous independents in France and overseas territoriesCreate and maintain a close relationship with your clients with the aim of maximum satisfaction. Update our solutions within our client base. Relay customer feedback from the field: requests for product evolution, new features, incidents, etc. Occasionally intervene in emergency troubleshooting for Hardware / Software / Network.
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Education
- Notion Essentials Badge NoCode Ops - Killer of Repetitive TasksNotion Essentials Badge NoCode Ops - Killeur de tâches répétitives
- Lean Practitioner, Lean ManagementLearning to Scale2025Lean Practitioner, Lean Management