AMFreelancer profile translated to English.
Back to original languageAbout Aurélien
Are you acar manufacturer, dealership group, or training centerlooking to enhance the performance of your after-sales teams?
I work as a certified consultant, trainer, and coach, specializing in automotiveafter-sales service (APV)and **soft skills**.
I support your technical and commercial teams in developing their skills through in-person, remote, or AFEST (Workplace Learning by Experiencing) training, change management support, on-site coaching, and network quality audits.
My experience with manufacturers like Stellantis, Toyota, Porsche, Volvo, Ford, AGCO, and Mobipolis allows me to offer tailor-made solutions focused on your objectives:
- Improve customer satisfaction
- Optimize after-sales service (APV) processes
- Professionalize your employees
- Effectively deploy manufacturer programs
📈 My added value: a pragmatic, human-centered, and results-oriented approach, with in-depth knowledge of the field and network challenges.
📍 Based in the South-East region, I operate throughout France, in-person or remotely, for training, coaching, or audit projects.
French
Native or bilingual
English
Conversational
Spanish
Basic
Italian
Basic
Can work on-site
Aix-en-Provence (up to 50km)
Experience
- ADM ConsultingIndependent Consultant, Trainer, and CoachAUTOMOBILEJune 2023 - Today (3 years)Referent Trainer MOBIPOLIS TFP CCAVElectrician Qualification Trainer VE/VHCustomer Experience Coach STELLANTISBrand Standards Auditor VOLVOMobility Coach F2M STELLANTIS
- ReseaulutionAutomotive ConsultantCONSULTING AND AUDITSOctober 2017 - May 2023 (5 years and 7 months)Expert in after-sales service (APV) performance and network development for the STELLANTIS, TOYOTA, FORD, PORSCHE, VGF, and AGCO brands.Deployment of manufacturer quality and performance programs (O2B, Duotech, Express Service)Deployment of digital tools (Vidéocheck, Fleetbox, Salesforce) Network quality audits (standards, used vehicles, bonuses)Network quality audits (standards, used vehicles, bonuses)
- BMW Station7After-Sales Service Advisor BMW (Fixed-term contract)AUTOMOBILEJanuary 2014 - December 2014 (11 months)Marseille, FranceManagement of the BMW and MINI repair workshopAssisting customers with vehicle maintenance and repairsAppointment scheduling, customer reception, administrative follow-up, workshop team management, customer satisfaction monitoring
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Education
- BTS Automotive After-Sales ServiceCFA Chalons en2001BTS Maintenance Après-Vente Automobile
- Light Vehicle Technical InspectorGNFA2016Contrôleur Technique VL