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Aurélie NgoAN

Aurélie Ngo

Senior CRM · Marketing Automation · Growth

€800/day
1 project
Annecy, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Aurélie

Hello, I am Aurélie! For over 5 years, I have been helping my clients to:
🚀 develop a qualified customer base
🎯 optimize & implement their digital marketing strategy
🦸 create content that entices, converts, and retains

I support your growth through my skills in:

Marketing Automation | Acquisition & Retention
- Definition of customer journeys and objectives
- Creation of acquisition, retention, re-engagement, and loyalty scenarios
- Lead qualification to transform them into customers and then into true ambassadors
- Copywriting and design supervision, AB tests
- Performance monitoring and reporting

*77% of CRM revenue comes from automated, segmented, and personalized campaigns (Source: DMA)*


CRM | Retention
- Definition of personas, segments, and data needs
- Drafting of specifications
- Creation of texts, copywriting, storytelling, design
- Implementation of multi-channel campaigns (email, app…)
- Consistency of the international digital strategy
- Monitoring and analysis of results

Digital Project Management
- Integration of a new communication channel: in-app
- Data migration to a new CRM tool
- Integration of data fields for more efficient tracking
- Redesign of graphic identity and brand tone, consistency across all channels

Data Reporting & Business Intelligence
- Definition of needs / KPIs
- Management of complex data analysis (tracking, attribution, segmentation)
- Comprehensive numerical reporting (Google Analytics, Tableau, Firebase, Excel)
- Detailed analysis and recommendations

A few words about me:
I am dynamic, solution-oriented, and possess good pressure management skills to successfully complete strategic projects on time and with creativity.

Feel free to write to me here to discuss a potential collaboration! 🙌
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

  • Vietnamese

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Self-Employed
    Freelance Digital Marketing & Communication
    CONSULTING AND AUDITS
    January 2020 - Today (6 years and 5 months)
    Remote
    • Helping digital clients express their vision through impactful key messaging and storytelling
    • Building and growing communities through powerful content on the relevant channels
    • Realizing market benchmarks to express strategic recommendations • Writing attractive, engaging and on-brand content: web content, newsletter, social media...
    • Implementing standalone marketing campaigns
    CRM Communication Strategy Email Marketing Amazon Creative Freelance Mobile Application Project Management
  • Better Now
    Entrepreneur
    ENVIRONMENTAL
    April 2020 - Today (6 years and 2 months)
    Remote
    • Creating a community of change makers and environmental ambassadors
    • Designing a mobile app to help active workers live more sustainably
    • Providing educational, material and psychological support to take action on a daily basis
    • Developing partnerships with sustainable and eco-friendly brands
    • Launch date: work in progress
  • Netatmo
    Lead CRM Manager (Remote)
    INTERNET OF THINGS (IOT)
    October 2017 - December 2019 (2 years and 2 months)
    Remote
    • Management (2 people)
    • Cross-channel strategy & planning
    • CRM management of compelling campaigns in 6 languages for 150+ countries for Netatmo and Legrand
    • Implementation of a new feature: in-app news
    • Marketing automation (onboarding, upselling, cross-selling, re-engagement)
    • Analytics

    Netatmo is a leading smart home company (IoT) creating simple, beautiful smart solutions for a safer and more comfortable home. The company's ambition is to bring useful technology to the most intimate place you own. In order to pursue this goal, Netatmo follows 4 commitments: durable design, privacy at its core, useful & reliable, thoughtful notifications. It is selling worldwide (150+ countries in major retailers and online). It has raised $30M+ in venture capital (2015) and has been awarded multiple times by the "CES Innovations Design and Engineering Awards".
    Smart Home Smart Objects CRM Team Management Project Management Communication Strategy Content Marketing Brand Content

Reviews

4.0

Out of 1 rating

L

Ludovic

GROUPE VB

Reviewed on 3/18/2021

Recommendations

CN
DA
FU
+2
Caroline Nouaille and 4 other people have recommended Aurélie

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Education

  • Master's Degree, Business, Management, Digital Marketing, Distribution and E-commerce
    IÉSEG School of Management
    2016
    • International MSc program • EQUIS, AMBA and AACSB accreditations • Rankings : #17 amongst the best Masters in Management in the world - Financial Times, 2014 #7 in France - Financial Times, 2014 #6 top business schools in France - L'Etudiant, 2014 Consulting Project on "The power of digital content marketing in the B2B business" MSc in Digital Marketing and E-commerce in apprenticeship
  • 2nd year - Bachelor in Administration
    UQAR - University of Quebec, Levis Campus
    2013

Skill set

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